Director, Operations (Williams Landing)

• Lead Victoria's emergency communications and help protect the community.
• Executive leadership role overseeing large-scale 24/7 operational service delivery.
• Drive strategic partnerships, innovation and operational excellence at Triple Zero Victoria.

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

Triple Zero Victoria (TZV) is seeking an accomplished operational executive to lead the delivery of emergency communications at its Williams Landing Emergency Communications Centre.

Reporting to the Chief Operations Officer, this pivotal role is responsible for the strategic and operational leadership of emergency and non-emergency communications, ensuring Victorians receive timely, safe and effective emergency response services when they need them most.

You will provide executive leadership across emergency operations ensuring that services remain resilient, high performing and responsive in a complex operating environment.  Leading a large, 24/7 workforce across the Williams Landing State Emergency Communication Centre, you will drive operational excellence while shaping the future of emergency communications through innovation, collaboration and continuous improvement.

Day to day responsibilities include:

• Lead metropolitan operations by providing strategic and operational leadership for 24/7 emergency and non-emergency communication services across the State Emergency Communication Centres, ensuring safe, reliable and high-performing service delivery.
• Build organisational capability by leading and developing a high-performing leadership team, fostering a culture of accountability, inclusion, wellbeing, continuous improvement and operational excellence.
• Drive operational performance through effective workforce planning, resource optimisation, governance, risk management, quality assurance and performance reporting to ensure services meet community expectations and legislative obligations.
• Strengthen strategic partnerships by building trusted relationships with emergency service agencies, government, industry partners, unions and key stakeholders to support coordinated emergency management and service delivery.
• Lead transformation and innovation by championing organisational change, technology-enabled service improvements and future-focused operating models that enhance emergency communications capability.

About You

You are an experienced executive leader with a strong operational background in emergency management, public safety or another complex 24/7 service delivery environment. You thrive leading large operational teams through change while maintaining a relentless focus on service delivery, people leadership and community outcomes.

You will bring:

• Extensive executive leadership experience leading large, complex operational teams in emergency services, public safety or similarly regulated 24/7 environments.
• Demonstrated success driving operational performance, organisational resilience and continuous improvement through strategic leadership and innovation.
• Strong understanding of emergency management, multi-agency operations and incident management frameworks, including AIIMS.
• Proven ability to build trusted partnerships and influence outcomes across government, emergency service agencies and diverse stakeholder groups.
• Strong commercial and organisational acumen, including workforce planning, financial management, governance and strategic decision-making.
• Relevant tertiary qualifications in leadership, business, management or emergency management (postgraduate qualifications highly regarded).

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Tuesday 14 July 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.