Triple Zero Victoria

Triple Zero Victoria (formerly Emergency Services Telecommunications Authority) was established in December 2023.

The transition to Triple Zero Victoria will occur throughout 2024.

  • Triple Zero Victoria provides the critical link between the Victorian community and the state’s emergency services agencies. Across our three state emergency communication centres, we provide Victoria’s 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES.

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  • Our people make a difference in the community every day. The work we do is personally rewarding and critical to the Victorian community. Our people are proud of the role we play and the important work that we do and looking after our people is important to us.

    We support the wellbeing of our people through a range of initiatives and benefits. We want you to be empowered to succeed. We provide career and learning opportunities across the organisation in response to changing community needs and growth.

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  • Emergency call-taking and dispatch is at the heart of what Triple Zero Victoria does. Call-takers receive and process all emergency calls from the community and our agency partners.  

    The purpose of the call-taker role is to quickly and accurately process calls for fire, police, ambulance and SES services so that the appropriate response can be provided as effectively as possible. Ultimately, this leads to lives being saved, offenders being apprehended, fires being controlled and serious incidents being managed.

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  • At Triple Zero Victoria, we are committed to building the foundations of an inclusive culture that will drive and contribute to our long-term sustainability and success. 

    We believe that valuing everyone’s contribution and talents will improve our innovation, collaboration and the service we deliver to the community.

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Triple Zero Call-taker

Corporate Roles

Why Work For Us

Our careers make a difference!

Our opportunities are unique and rewarding.  Options and pathways exist that support individual development and recognise changing aspirations and life circumstances.

Our People Strategy focuses on careers that make a difference, bought to life by:

  • Making career opportunities available to all our people 
  • Providing our people with more choice and flexibility in the way they work
  • Identifying high performing talent and accelerating their development, building bench strength and a leadership pipeline
  • Building a stronger sense of career in emergency management and clear pathways that provide career options
  • Introducing systems that capture the depth of capabilities, skills and experience across the organisation to ensure we leverage our talent and maximise outcomes
  • Investing in multiple approaches and delivery channels for learning recognising Triple Zero Victoria's unique environment



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