Receptionist

•    Be the face and first point of contact for Triple Zero Victoria 
•    Ballarat Location  with onsite free parking 
•    Full time, ongoing role 

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Receptionist has a critical customer service role at TZV and is responsible for providing the first point of contact for visitors and telephone enquiries at our SECC locations.

They are responsible for handling incoming and outgoing people, mail, goods and services across TZV and ensures all reception responsibilities are completed accurately and delivered with high quality and in a timely manner.

Day to day responsibilities include:

•  Welcome visitors by greeting them in person or over the telephone, responding to or directing inquiries appropriately, and maintaining a high level of professionalism and customer service at all time
•  Manage the arrival and departure process for visitors by ensuring compliance with all sign-in and sign-out security procedures, including the issuance of visitor passes
•  Provide the reconciliation reports in conjunction with invoices to enable payment of services such as Australia Post. Assist Property Services Lead in the provision of monthly reports
•  Provide accurate and timely administrative duties including managing petty cash and records for finance relating to cab charges, petty cash, couriers and myki cards
•  Assists in purchasing of stationary, kitchen supplies and catering and other relevant administration/support office requirements

About You

You will have experience in reception / administration position in a medium to large office environment, and have outstanding customer service acumen with internal  and external stakeholders.

The successful candidate will have the following experience, skills and attributes:

• Excellent written and verbal communication skills.
• Strong time management skills and an ability to multi-task
• Ability to work independently and have a keen eye for detail
• Intermediate MS Office skills in particular Outlook, Excel and Word

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 8 March 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.