Emergency Communications Officer (Ballarat)

Triple Zero Victoria is currently recruiting Emergency Communications Officers at all our locations for commencement in 2025.

Due to the comprehensive nature of the recruitment and selection process, it typically takes between four to eight weeks from when you submit your application to offer. After you submit your application, we will contact you to advise if your application is being progressed to the next stage of the selection process.

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

We love the work that we do, it is meaningful, inspiring and makes a difference to people’s lives. 

About the Role

Emergency Communications Officers (Triple Zero Call-takers) receive and process all emergency and non-emergency triple zero calls from the public and other emergency service agencies.  

There really is no average day as an Emergency Communications Officer - every day is different and rewarding in equal amounts. You could be helping someone in their worst moment, and they will rely on you for your composure and ability to guide them through the call. You will be well supported from your first day with us, with fully paid comprehensive training, before you then start talking real triple zero calls with your teammates, with team leaders on hand to support, guide and help whatever the circumstances. 

We have several roster options available depending upon your preferred location. These options allow employees flexibility and balance to meet their individual circumstances and work preferences, and include: full-time rotating roster, full-time set roster and part-time set roster.  

For further details about this rewarding career opportunity and working arrangements, please visit our Emergency Communications Officer careers page. An Applicant Information Kit is also available here. 

You can find out more about triple zero calls and the people behind them by listening to our ‘I AM 000’ podcast. The podcast gives rare access to real-life Triple Zero (000) calls. You will hear from the callers, patients, Triple Zero operators and emergency services, sharing their stories and experiences from each case. 

About You

The Emergency Communications Officer role is unique and challenging and our team members come from a wide range of life stages, occupational and cultural backgrounds.  

You are likely to be a good fit for this position if you: 

• Enjoy working in a busy environment where multi-tasking with high attention to detail is the norm 

• Are tech savvy enough to use multiple software systems whilst under pressure 

• Have proven persistence and good decision-making capabilities 

• Communicate effectively by listening, showing empathy, and adapting your style to the situation 

• Maintain a calm, resilient composure in stressful situations 

• Demonstrate the highest standards of professional conduct and support for others 

• Learn quickly, developing your capability whilst embracing constructive feedback 

What We Can Offer You

By joining Triple Zero Victoria you will benefit from flexible work practices and initiatives to support employee health, wellbeing, and personal circumstances. 

You will be delivering a critical service to the Victorian community and belong to a connected and highly supportive and caring team, united by a common purpose. You will be rewarded with a competitive salary and other benefits including: 

• Fully paid training from day one, with a Certificate III in Public Safety (Emergency Communications Centre Operations) being awarded upon after consolidation 

• Clearly defined career progression, support and upskilling 

• Attractive pay and conditions including 5 weeks annual leave per year 

• Paid 30-minute break every 90 minutes through your shift 

• Employee assistance program for employees and eligible family members 

• Discounted health insurance, banking services and family gym membership 

• Access to on-site gyms at all our sites 

• ‘Memberlink' discount card, accepted by 1,000's of retailers and services providers 

• Staff reward and recognition programs 

• Free staff parking at all our sites 

• Salary packaging options after an initial service period 

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

Ready To Take The Call?

Click the ‘Apply now’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

Alternatively, for a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.

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