Workforce Operations Support Officer

• Play a key role in Workforce Operations, supporting the full employee lifecycle and contributing to a positive employee experience at TZV.
• Develop your HR expertise in a dynamic environment, working with systems, processes, and stakeholders to deliver high-quality, timely, and compliant workforce services.
• Full-time, ongoing role based at Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Workforce Operations Support Officer is a key member of the People & Culture team, delivering high-quality operational support across the full employee lifecycle. The role is central to ensuring workforce services are delivered efficiently, accurately and in a timely manner across TZV.

This position coordinates end-to-end onboarding and offboarding processes, manages employee movements and data within TZV’s HRIS (SuccessFactors), and provides operational support to priority initiatives within the Workforce Operations portfolio.

With a strong focus on systems integrity, process excellence and customer service, the Workforce Operations Support Officer acts as a super user for SuccessFactors and the intranet. The role plays an important part in enhancing the employee experience by responding to enquiries promptly, maintaining accurate workforce data, and identifying opportunities to streamline and continuously improve people processes.

Day to day responsibilities include:

• Act as the first point of contact for Workforce/People & Culture enquiries, triaging and escalating complex matters to the appropriate team in a timely manner

• Process end-to-end HRIS and employee lifecycle transactions, including new hires, position creation, job changes, personal information updates, flexible working arrangements, probation confirmations, and terminations, ensuring accurate and compliant records in SuccessFactors and other People systems

• Coordinate onboarding and offboarding activities, working closely with leaders, employees, and internal stakeholders to ensure a seamless employee experience

• Act as a systems ambassador, promoting effective and compliant use of SuccessFactors, ServiceNow, SharePoint (Intranet) and other People systems, while maintaining data accuracy and integrity

• Contribute to continuous improvement initiatives, enhancing Workforce Operations processes, systems, service delivery, and supporting programs such as employee recognition.

About You

The successful candidate will have the following experience, skills and attributes:

• Diploma in Human Resource Management (or similar) desirable, with a minimum of 2–3 years’ experience in HR administration or payroll, including experience supporting HR operations.

• Demonstrated ability to analyse information, interpret policies, apply critical thinking, and resolve People-related matters accurately and efficiently.

• Highly organised and detail-oriented, with advanced Microsoft Office skills, HRIS/HCM experience, and the ability to manage high volumes of transactions, prepare reports, and implement process improvements.

• Proven ability to build and maintain positive relationships, communicate effectively, influence stakeholders, and provide exceptional customer service that anticipates and meets business and employee needs.

• Composed, outcome-focused, able to work under pressure in a dynamic environment, and demonstrates discretion, integrity, and attention to detail. 

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 15 March 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.