Workforce Capability Support Officer

• Impactful support role, working in a highly dedicated specialist team
• Opportunity to make a meaningful contribution to TZV’s workforce
• Permanent, full-time role, with hybrid work arrangement

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

About the Role

The primary focus of the Workforce Capability Support Officer is to provide administrative support for the TZV Registered Training Organisation (RTO) and Workforce Capability activities.

Responsibilities will include working as part of a multi-disciplinary team to complete scheduling of course activities to our new and existing employees, data entry into a student management system (e.g. VETtrak), Learning Management System (Moodle), compliance review and checking, assisting the RTO team in general and facilitating TZV RTO staff.

Day to day responsibilities include:

• Scheduling of end-to-end training and development activities across the organisation
• Engage with internal and external stakeholders to identify training needs and align expectations
• Support RTO administration, including student enrolments, attendance, results and reporting
• Provide analysis and advice on scheduling impacts to support operational performance
• General administrative support; including organising meetings, agendas and minutes

About You

The successful candidate will have completed Year 12 or equivalent, and have a Certificate in Business Administration, as well as the following skills and experience:

• Good understanding of an enterprise-based learning environment
• Understanding of the Victorian VET Statistical Collection Guidelines
• Ability to prioritise and organise tasks, and problem solve
• Excellent written and verbal communication skills
• Strong interpersonal skills, and the ability to work with a wide range of stakeholders

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 20 July 2025.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.