Vendor Manager

•    Provide robust and effective management of the professional services, IT and other contracts of vendors to the NGC project
•    Contribute to a significant digital transformation project at TZV
•    Full time, hybrid, 18 month fixed-term role, located in Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Vendor Manager role is specific to TZV’s high profile Next Generation CAD (NGC) project, and is a key and active participant of the team.

The goal of the function is to provide robust and effective management of the professional services, IT and other contracts of vendors to the NGC project, ensuring governance and quality management processes are implemented within tight timeframes. The main purpose of the role is to manage contracts and related stakeholder relationships to ensure compliance, mitigate risks and maximise value for money.

Whilst managing strong and productive relationships with vendors, including large international vendors, your day-to-day responsibilities include:

• Maintain a master register of all NGC project-related contracts.
• For each key contract, maintain detailed knowledge of all contractual terms, including (with assistance from Legal as required) compiling and maintaining contract FAQs and acting as a first point of contact for contract interpretation issues.
• For each key contract, maintain a detailed contract register (including milestones, due dates, services levels, and key contractual obligations) and actively monitor compliance with the contract, both on the TZV and vendor sides.
• Manage contract changes, including negotiating with vendors, tracking agreed changes, preparing Change Requests, obtaining drafting services from Legal as required, preparing associated Briefings, and obtaining approvals and signatures of relevant stakeholders.
• Actively administer performance management frameworks, including review of compliance with service levels and application of contractual consequences for breaches, and conduct vendor management sessions or reviews.
• Monitor and administer formal delay management frameworks.
   

About You

You will have substantial experience in vendor and contract management role(s) as well as substantial experience in IT projects.

The successful candidate will have the following experience, skills and attributes:

• Proven ability to manage contracts and related stakeholder relationships to ensure compliance, mitigate risks and maximise value for money.
• Ability to make sound decisions under limited supervision in a fast-paced environment with competing priorities, to ensure quality outputs for the work area are met
• Proven ability to collaborate effectively with internal and external stakeholders, work positively and productively as part of a team, influence decision-making, and build and maintain productive relationships 
• Extensive demonstratable experience in vendor and contract management role and understanding of the vendor and contract lifecycle.
• Extensive experience in developing, implementing, and running vendor management principles.
• Experience in resolving complex vendor issues in an efficient method to ensure optimum outcomes are achieved
• Strong interpersonal skills and the ability to work with a wide range of stakeholders.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Friday 6 March 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.