System Engineer

• The System Engineer is a key and active participant of the Emergency Communication Information Services (ECIS) team. 
• Participate in an on-call roster
• Full-time, ongoing role located in Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The role will help build, operate, maintain, and troubleshoot our expanding infrastructure platforms supporting mission critical emergency services. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance, and security.

Day to day responsibilities include:

• Monitor and maintain all physical and virtual server, storage and backup infrastructure across multiple Data Centre locations to ensure high availability and peak performance.
• Proactively identify, register, and remediate security risks while implementing robust security systems and redundant backup solutions for data integrity.
• Develop and maintain PowerShell scripts to automate repetitive tasks, increasing system efficiency and reducing the need for manual intervention.
• Install, configure, and rigorously test operating systems, application software, and system management tools to ensure seamless deployment.
• Oversee and streamline system updates and patching through automated workflows and predefined policy rules.
• Support ICT infrastructure incident response and resolution, including problem and change management processes.

About You

The successful candidate will have the following experience, skills and attributes:

• Experience in an ITIL environment. Working knowledge of ITIL Incident management, Request fulfilment, Change and Asset Management.
• Business Continuity / Disaster Recovery.
• Experience in a large organisation (500 or more employees) supporting a 24x7 mission critical environments.
• Demonstrated ability and understanding in continuous improvement and delivery implementation.
• Demonstrated analytical and problem-solving skills with capacity to assess and resolve technical issues and initiate improvements.

Qualifications (Essential):

• Microsoft Certificated Solutions Associate (MCSA) (or equivalent experience).
• VMware Certification (VCP) (or equivalent experience).

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 26 April, 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.