System Engineer

• Join the talented team of engineers and suppport the critical service to the Victorian community
• Based at Burwood East, with free convenient parking 
• Full Time, 2 year fixed term contract 

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

About the Role

The System Engineer is a key and active participant of the Emergency Communication Information Services (ECIS) team. 

The role will help build, maintain, and troubleshoot our expanding infrastructure. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security.  

Day to day responsibilities include:

• ​​​​Manage and monitor all installed systems and infrastructure whilst effectively maintain a highly available environment and register/remediate any security risks.
• Manage and deliver scheduled systems maintenance and updates.
• Develop and maintain automation scripts to increase system efficiency and lower human intervention
•  Maintenance of virtual and physical servers hosted in multiple data centres and implement security systems and redundant backups to maintain data safely
•  Install, configure, and test operating system, application software and system management tool
•  Participate and drive in the delivery and maintenance of change into the ESTA IT infrastructure, network and systems environments, both on-premise and cloud.
•  Create systems documentation to support change and knowledge transfer.
• Contribute to delivery of projects and initiatives including, but not limited to, security improvements, platform uplift, cloud adoption, and automatio

About You

The preferred candidate  will have experience supporting 24/7 mission critical envionments within a large organisation and will also possess the following attributes and skills:

• ​​​​​  Experience in an ITIL environment & working knowledge of ITIL Incident management, Request Fulfilment, Change and Asset Management
•   Business Continuity / Disaster Recovery
•   Demonstrated ability and understanding in continuous improvement and delivery implementation
•   Microsoft Certificated Solutions Associate (MCSA) (or equivalent experience)
•   VMware Certification (VCP) (or equivalent experience)
•   Experience with Azure well architected best practice
•   Experience with Infrastructure as code (IaC) and infrastructure operations automation
   

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 12 Janaury 2025.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.