Senior Project Manager

• Lead critical ICT project as part of TZV’s Next Generation CAD Transformation Program
• Work as part of a high performing team and engage with stakeholders across TZV and Victoria’s emergency services sector
• Full-time, 18 months fixed term contract located in Burwood East (hybrid options available)

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The On Call Integration Project forms part of the Cardinal Program and is responsible for delivering critical system and data integration between Next Generation OnCall CAD system and Emergency Service Organisation (ESO) dispatch systems. The Senior Project Manager is a key leadership role within the Cardinal Program team responsible for delivering this key Project within the agreed timeline, scope and multi-million-dollar budget. 

Day to day responsibilities include:

• Develop and maintain all core project documentation—including Project Management Plans, budgets, schedules, status reports, and key controls (risk, issue, variation, and lessons learned logs)—in accordance with TZV’s framework.
• Establish and maintain robust project governance and reporting aligned with the Project Management Framework to drive oversight and decision-making.
• Plan project resource requirements and lead a cross-functional matrix team of Solution Architects, Business Analysts, Developers, and QA Engineers to drive end-to-end delivery from design through validation.
• Lead Change Management and Communication Plans to drive seamless adoption and keep internal and external stakeholders continuously informed 
• Coordinate internal cross-functional teams (IT, Legal, Procurement), external vendor/consultant partners, and external stakeholders (ESOs) to deliver all project objectives collaboratively

About You

The successful candidate will have the following experience, skills and attributes:

• Tertiary qualification in Project Management and/or recognised certification in project delivery methodologies (e.g., PRINCE2, PMBOK, SAFe, Scrum, or equivalent).
• Extensive project management experience in large technology projects. 
• Demonstrated ability to successfully implement, coordinate and deliver projects with multiple users over multiple sites.
• Strong interpersonal skills, a hands-on approach and the ability to work collaboratively at all levels of the organisation.
• Strong negotiation and stakeholder engagement skills and ability to influence others to obtain support and work toward a common goal.
• Experience with Agile delivery methodologies is highly desirable.

Executive and Senior Leadership are committed to empowering employees towards their professional and personal goals. Clarity of vision provided by a long-term ICT Strategy will enable clear role descriptions, variety of work and pathways for growth. With substantial transformation currently underway and more to come, you will have the chance to bring your eclectic experiences to shape the delivery models. The sector-wide remit, defined by a heavily integrated eco-system of technologies, whilst challenging, will present the opportunity to develop high quality networks and hone your craft in a fast-moving set up where high availability is paramount, facets that hold you in good stead for the future.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 6 September 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.