Senior Program Manager

• Play a pivotal role delivering mission-critical programs that directly support emergency services and the Victorian community
• Join a unique, integrated emergency communications organisation with a strong sense of purpose, collaboration, and impact
• Lead high-profile, large-scale technology initiatives within a values-driven environment committed to service excellence and innovation

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Senior Program Manager is a key and active participant of the Emergency Communications Information Services (ECIS) team.  The goal of the function is to provide program delivery in accordance with the agreed scope, budget, timeframe, and quality and within TZV’s Project Management FrameworkThe main purpose of the role is to deliver ECIS program of work as per the TZV Technology Roadmap.

The position may also be required to undertake the role of Project Manager for nominated ECIS projects.

Day to day responsibilities include:

• Develop, maintain, and review all key program and project artefacts in line with TZV’s PM Framework, including plans, schedules, budgets, risk/issue/change registers, reporting, and BAU transition documentation
• Monitor and report on program performance across cost, delivery, risks, and issues, ensuring timely and transparent communication to stakeholders
• Manage interdependencies across projects, ensuring alignment of resources, suppliers, technology, and schedules to support effective delivery
• Lead stakeholder engagement and influence both internal and external parties to achieve optimal program outcomes, including securing required resources and SME support
• Coordinate release and delivery activities in collaboration with the Release Manager, including build, testing, and deployment scheduling
• Oversee governance processes, including review and approval of Change Advisory Board (CAB) submissions, and ensure effective transition to BAU with strong knowledge transfer to the business

About You

To be successful in this role you will demonstrate the following skills and attributes:

•  A Tertiary qualification in Business Systems, Information Technology, Project Management, or related discipline and/or substantial experience in program management
•  Extensive program and project management experience delivering large-scale, strategic and high-profile initiatives
•  Proven ability to lead and develop high-performing teams, demonstrating strong people leadership capability
•  Advanced stakeholder engagement skills, with the ability to collaborate, negotiate, influence, and build effective relationships across diverse groups
•  Demonstrated experience implementing and transitioning large, mission-critical systems, supported by strong commercial acumen
•  Highly developed communication and interpersonal skills, including the ability to produce quality project reporting and facilitate discussions with varied stakeholders

Executive and Senior Leadership are committed to empowering employees towards their professional and personal goals. Clarity of vision provided by a long-term ICT Strategy will enable clear role descriptions, variety of work and pathways for growth. With substantial transformation currently underway and more to come, you will have the chance to bring your eclectic experiences to shape the delivery models. The sector-wide remit, defined by a heavily integrated eco-system of technologies, whilst challenging, will present the opportunity to develop high quality networks and hone your craft in a fast-moving set up where high availability is paramount, facets that hold you in good stead for the future.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 3 May 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.