Senior Policy and Project Officer

• Utilise your experience to support the continuous improvement of projects and services across TZV
• Support policy development and project implementation in a highly critical work environment
• 6-month fixed-term opportunity based in Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Senior Policy and Project Officer is responsible for providing high-quality authoritative advice and supporting policy development, project management and governance activities across the organisation.

Reporting in to the Senior Manager, Outcomes and Evaluation, this role is responsible for leading and supporting programs of work that enable the continuous improvement of our services, including lessons management, organisational performance standards, strategic outcomes and community sentiment. This role builds and maintains effective working relationships across the organisation and with external partners, facilitating information flow and influencing policy development where necessary.  

A key an active member of the Governance, Planning and Intelligence team, the Senior Policy and Project Officer contributes to strategic decision-making, provides policy and project management advice and support, including the preparation of high-quality reports, briefings and presentations, and effective engagement with our internal, emergency services and State Government stakeholders. 
The role will also support the development and implementation of identified project activities and reporting and participates in committees and initiatives as required.

Day to day responsibilities include:

• Provide high quality authoritative advice, recommendations and innovative solutions to internal and external stakeholders on key activities and programs of work, ensuring consistency with organisational objectives and values.
• Support delivery of programs of work including the development of policy, project management and governance materials, and prepare and present detailed reports and briefs
• Build and maintain strong working relationships with key internal and external stakeholders to facilitate positive outcomes.
• Plan and support the facilitation of engagement activities with internal and external stakeholders to inform policy and project outcomes
• Prepare and present high-quality detailed reports and briefs for the Board and other executive as required.
• Maintain an understanding of state legislative and policy reform directions to influence policy development.

About You

To be successful in this role, you will be an experienced Policy officer with strong written and verbal communication skills. 

The ideal candidate will have the following experience, skills and attributes:

• Demonstrated experience in the development and preparation of clear, concise and authoritative documents on complex policy issues.
• Demonstrated ability to work effectively both independently and as part of a multi-disciplinary team, working within tight timeframes with the ability to deliver several projects simultaneously
• The ability to collaborate with respectful negotiation and empathy, with a focus on delivering positive outcomes
• Strong attention to detail with the ability to prepare accurate and detailed documents, reports and correspondence for executives.
• Strong interpersonal skills and the ability to influence and work with a wide range of stakeholders in a highly critical and complex work environment. 

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 8 March, 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.