Senior Manager, Workforce Capability

• Support TZV to deliver its strategy and vision through the capability of its workforce
• Lead a high-performing team to deliver a range of outstanding services across the business
• Full-time, ongoing role based in Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

About the Role

The Senior Manager, Workforce Capability is responsible for supporting TZV to deliver its strategy and vision through the capability of its workforce by managing the design and delivery of induction and onboarding processes, building capability, talent development, workforce engagement and training across the organisation.

Reporting to the Director, Workforce Capability, this role will develop effective and integrated training solutions and development initiatives, and will ensure that all solutions are fit-for-purpose in a highly critical and complex work environment. With a focus on best practice and continuous improvement, the Senior Manager, Workforce Capability will manage a high-performing and dynamic team to support TZV in its mission and to provide a positive workforce experience.  

Day to day responsibilities include:

• Lead a high-performing team to deliver outstanding workforce-centric capability and development services, including learning and development, talent development, and culture and engagement, with a focus on continuous improvement.
• Establish, design and deliver organisation-wide learning programs, leadership development, and management pathways to support professional development and capability growth across the organisation.
• Work collaboratively with other members of the Workforce Capability leadership team to drive ethical leadership and culture reform, and to provide a valued workforce experience for all employees. 
• Maintain responsibility for the enterprise learning framework, including learning technology and governance, and grow the leadership development strategy, talent development framework, succession planning program, and embedding of the integrated leadership capability framework.
• Manage the Workforce Capability budget and resources, and analyse, monitor and track efficacy of workforce capability programs.

About You

To be successful in this role, you will be a people-focused HR professional with experience leading high-performing teams to deliver organisation-wide outcomes.

The successful candidate will have the following experience, skills and attributes:

• A tertiary qualification in Human Resources Management, Business, Adult Learning, Psychology or related discipline and 5 years’ experience in a learning or HR role.
• Demonstrated ability in end-to-end workforce capability activities and program design/delivery/facilitation.
• Excellent stakeholder management skills with the ability to influence and collaborate across all levels of the organisation.
• Previous experience in leadership development and manager training.
• A flexible, innovative and solutions-focused approach with the ability to multitask and deliver to tight deadlines.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 3 August, 2025.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.