Senior Manager, Transition, Integration and Assurance

• Play a critical leadership role at Triple Zero Victoria
• Work at the intersection of technology, operations and public safety
• Influence major programs, senior stakeholders and sector-wide outcomes
• 2 year fixed term, full-time role based at Burwood East, with hybrid working options available

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Senior Manager, Transition, Integration & Assurance is a key leadership role within TZV’s Transformation Program, reporting to the Executive Director, Digital Transformation. The role is responsible for leading the transition and integration of the Next Gen CAD program and related ICT initiatives into operational service and beyond.

You will oversee the planning and delivery of technical and operational capability, ensuring a smooth transition into a sustainable BAU operating model. Acting as a critical conduit between the program and the organisation, you will represent ECIS and provide expert oversight of system integration, interoperability and delivery outcomes.

As a senior leader and subject matter expert, you will ensure the program is delivered to scope, on time and within budget, leveraging TZV’s project management frameworks to achieve successful outcomes.

Day to day responsibilities include:

•   Provide strategic leadership and advisory support to ensure alignment between TZV, ECIS and Digital Transformation initiatives.
•   Lead the transition and implementation of the Next Gen CAD operating model, ensuring readiness and sustainable service delivery.
•   Act as the senior liaison between program leadership, vendors and stakeholders, ensuring delivery against scope, milestones and commitments.
•   Drive cross-sector collaboration and stakeholder engagement across emergency services, government and delivery partners.
•   Oversee program delivery, integration and governance, including risk management, reporting and operational acceptance into service.
•   Lead transition planning and operational readiness, including workforce capability, cultural change and service integration into BAU.

About You

The successful candidate will have the following experience, skills and attributes:

•   Extensive experience (15+ years) delivering complex ICT programs, ideally within large-scale or multi-agency environments.
•   Proven leadership in program or project delivery, with strong knowledge of project lifecycles and frameworks (e.g. PMBOK, PRINCE2, Agile).
•   Demonstrated experience in government or emergency services environments, with understanding of operational service delivery.
•   Highly developed stakeholder management and influencing skills, including the ability to navigate complex and sensitive environments.
•   Strong communication, organisation and problem-solving capability, with attention to detail and ability to manage competing priorities.
•   Demonstrated ability to drive outcomes in complex, fast-paced programs, working both independently and collaboratively.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 12 April, 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.