Senior Manager, Strategic Planning and Reporting

• Lead the delivery of key strategies, planning, and reporting, driving innovation and improvements in service delivery

• Play a pivotal role in achieving organisational goals and shaping future success.

• Full-time, 12 month fixed term contract based at Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

About the Role

The Governance, Strategy & Intelligence (GS&I) Department is responsible for implementing corporate strategy, policy, and planning across the organisation. It works closely with TZV's leadership, operational teams, and key stakeholders, including government and ministers, to ensure the organisation achieves its strategic, legal, and ministerial goals efficiently. This is achieved through strong governance, strategic responsiveness, data-driven decision-making, promoting a risk-based culture, ensuring compliance, and driving reform.

The Senior Manager, Strategic Planning and Reporting plays a vital role in the GS&I department. The role involves overseeing the delivery of the enterprise strategy, planning, investment coordination, and reporting, in line with TZV’s Strategy, Project Management, and Change Management Frameworks. Additionally, the Senior Manager will support the delivery of strategic projects to enhance service delivery to the Victorian community and contribute to identifying innovative solutions to complex problems, promoting new approaches to achieving strategic objectives.

Day to day responsibilities include:

• Lead the coordination, oversight, and monitoring of strategic planning and reporting to support the achievement of the organisation's objectives.

• Develop and manage governance structures for projects and programmes in line with legislative and policy requirements, ensuring effective assurance and executive oversight.

• Coordinate the delivery of critical public reporting, including strategies, corporate plans, and annual reports for TZV.

• Provide timely specialist advice on strategic, investment, and project matters to the Executive Leadership Team.

• Support the development of strategy, business planning, reporting, and project artefacts in compliance with TZV’s legislative and departmental requirements.

• Monitor and report on the progress of corporate planning and enterprise-wide projects, assessing performance against cost, time, scope, quality, risk, issues, and benefits.

About You

The ideal application for this role will demonstrate the following skills and experience:

• Tertiary qualification in Business or related discipline and formal qualification in Project Management (Agile, PRINCE2, PMBOK, or equivalent).

• Extensive experience in managing large-scale strategic programs and projects.

• Proven ability in complex stakeholder engagement, negotiation, and collaboration to achieve desired outcomes.

• Strong research skills to identify best practices and drive innovation and continuous improvement in strategy and project delivery.

• Demonstrated leadership in managing multi-disciplinary teams and delivering multiple activities simultaneously in a complex environment.

• Proficiency in written and verbal communication, including brief writing, reporting, and facilitating meetings with diverse stakeholders.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 27 April 2025.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.