Senior Manager, Program Management Office

• Key PMO leadership role, delivering significant transformation project  
• Full time, 2 year fixed term contract, based at our Burwood East centre

About Triple Zero Victoria

Triple Zero Victoria (000VIC) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within 000VIC is unique in Australia and rare worldwide. The team at 000VIC is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

About the Role

The Senior Manager, Program Manager is primarily responsible for leading the program management office team, providing project managers and other team members guidance and leadership, to ultimately support successful program delivery.

A key accountability of the role is developing and implementing program management frameworks and methodologies, whilst ensuring overall governance and accountability to track and report on project performance, providing insights and recommendations for improvement.

The main purpose of the role is to provide the program management office leadership, direction, and coordination services across the projects to support successful program delivery in line with Triple Zero Victoria’s commitment to Government.

Day to day responsibilities include:

• Provide people centric leadership to the team members across the PMO, ensuring project tasks are clear and realistic, workloads are manageable, welfare is prioritised and contributions are recognised

• Develop and implement program management frameworks, methodologies, and best practices in line with organisational policies, whilst identifying major emerging policy issues and managing key strategic policy and planning for the projects within the program

• Oversee the project portfolio and provide oversight of individual project activities, progress and managing interdependencies between projects within the program and those external to the program

• Develop and manage an effective reporting cadence and documentation suite, further contributing to effective communications regarding program related activities to key stakeholders and governance forums; this includes internal and external media and community messaging

• Cultivate and drive a continuous improvement philosophy to enhance initiatives within the PMO, enhancing program management capabilities.

About You

It is essential that you have proven program office management leadership experience, with a complete understanding the project life cycle, terminology and methodologies, gained from working in large-scale evolving and fast-paced environments in a government setting, with multi-agency interaction. 

You will be skilled in a relevant project management methodology qualification, further enhanced with postgraduate qualifications in information systems and/or business management. 

The ability to manage complex relationships is vital, as communication at all levels is required, with the requirement to have strong conflict management skills to influence and negotiate effectively. 

You will demonstrate a proactive approach to manage competing priorities and be well-organised to ensure you remain at the fore of program delivery. 
 

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the 000VIC Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our 000VIC Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

Alternatively, for a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 22 September 2024.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Talent team via Careers@triplezero.vic.gov.au.