Senior Manager, Policy and Reform

• Leadership opportunity, working with a specialist policy and projects team
• Trusted advisory role, informing strategic policy, projects and reform initiatives
• 12 month fixed-term contract (parental leave cover), full-time hybrid role, based in Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Senior Manager, Policy and Reform is a key and active participant of the Governance, Planning and Intelligence (GP&I) Department.

The Senior Manager, Policy and Reform is a leading role within the Strategy, Policy and Planning Team and is responsible for providing strategic policy advice on and implementation of a range of key policy, project, reform and organisational matters. In this role you will be responsible for developing evidence-based policy advice and coordinating implementation of strategic initiatives to support sector wide reform and organisational continuous improvement. You will coordinate high quality reporting and support engagement with key stakeholders related to policy, reform, and strategic projects.

Day to day responsibilities include:

• Leading and managing the coordination and consolidation of input in to reviews and enquiries, with a focus on policy analysis and advice
• Leading policy, coordination and administrative support for TZV’s participation and contribution to key reviewed and inquiries and other policy related reforms
• Delivering strategic advice and support to Cabinet committees, the Minister, government departments, TZV executives, governance bodies, partner agencies and stakeholders on emerging complex or highly sensitive issues, risks and trends impacting on the successful achievement of objectives and priorities for the sector
• Building and maintaining relationships with key stakeholders to support a collaborative approach to policy development and implementation, and to promote integration of outcomes and priorities across diverse policy areas
• Leading and managing the preparation of submissions and briefs to Ministers, senior government officials and TZV executives on issues led by the team, including on significant policy proposals
• Act as a point of escalation for and lead the resolution of stakeholder matters
• Provide leadership, management, mentoring, support and guidance to ensure informed and integrated delivery of initiatives and projects, the development of capability and the fostering of a continuous improvement culture.

About You

The successful candidate will have the following skills, experience and attributes:

• A relevant Tertiary qualification such as arts, business, public policy, emergency management or law
• Demonstrated high-level experience in developing and delivering complex policy analysis and recommendations, including navigating government processes to achieve outcomes in a complex stakeholder environment
• Previous experience in management positions within a State Government or similar environment
• A strong understanding of the Victorian’s Government’s policy framework
• Proven experience and strong attention to detail, with the ability to prepare accurate and detailed documents, reports and correspondence
• Demonstrated experience in delivering policy reform and working with a broad range of senior stakeholders

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 18 January 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.