Senior Manager, Operations (Ambulance)

• Lead the day-to-day management of agency portfolios for Triple Zero Victoria, enhancing emergency communications and service delivery across the state

• Foster strategic partnerships with emergency service agencies to optimize operational communication and ensure effective models that meet current and future community needs.

• Permanent, Full-time role

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

About the Role

The Senior Manager, Operations (SMO) plays a vital role within the Emergency Communications Services team, overseeing the day-to-day management of agency portfolios for Triple Zero Victoria.

The role aims to enhance the emergency communications sector by fostering collaboration with emergency service agencies to improve service delivery and community safety.

The SMO is responsible for supporting state-wide emergency communication services, operational communications, and delivery, while strengthening strategic partnerships with emergency service organisations to ensure effective operating models that meet the needs of the community and stakeholders both now and in the future.

Day to day responsibilities include:

• Manage TZV’s emergency service agency portfolio and coordinate managers and supervisors to contribute to 000VIC's service delivery model
• Build and maintain strong relationships with agency partners to ensure an efficient, effective, and community-focused emergency service response, particularly during surge events
• Lead and participate in inter-agency forums specific to the emergency service portfolio
• Support TZV’s strategic reforms and legislative obligations through proactive engagement with senior leaders across agencies
• Collaborate with service design and delivery partners to ensure communication systems support effective service delivery    
• Monitor initiative implementation and champion continuous improvement within the agency stream, while engaging senior leaders to prioritize collaboration across emergency communications services.

To succeed in this role, you will demonstrate the following skills and experience:

• Relevant postgraduate qualifications in Public Safety / Emergency Management or extensive demonstrated experience in the field

• Extensive senior-level operational management experience within emergency communication or emergency management, including leadership, strategic planning, resource optimization, and workforce management

• Proven leadership in operational communications and emergency management, with experience in leading high-performing teams in fast-paced, mission-critical environments

• Strong skills in process design, project management, change management, business improvement, and data analysis, with a comprehensive understanding of emergency services and relevant government policies

• Excellent interpersonal skills with a proven ability to build and maintain relationships across multiple stakeholders in complex, multi-agency settings

• Demonstrates strong personal qualities such as ethical conduct, leadership, workplace safety focus, clear communication, and the ability to manage pressure and competing priorities

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 5 January 2024.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.