Senior Manager, Operational Telecommunication Systems

• Lead a critical telecommunications function within ECIS, managing systems that support 24/7 emergency operations.
• Work across internal teams and vendors to deliver reliable, high-performing services in a mission-critical environment.
• Full-time, Ongoing role.

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Senior Manager, Operational Telecommunications Systems leads the Operational Communications and Telephony teams and is a key member of the ECIS Senior Leadership Team. The role ensures effective service integration across stakeholders and providers to deliver reliable, end-to-end outcomes in a mission-critical environment.

Leading a team of specialists, this role ensures the delivery, reliability, and continuous improvement of operational telecommunications networks and systems in a mission-critical environment. It also supports high system availability, third-party integration, and business continuity to meet TZV’s legislative obligations for call-taking and dispatch services.

Day to day responsibilities include:

• Lead the design, delivery, integration, and lifecycle management of operational telecommunications systems, ensuring effective service management and system reliability.
• Coach and develop a team of subject matter experts, ensuring high performance in the delivery and support of mission-critical services.
• Manage third-party service provider relationships and contracts, driving service performance, accountability, and continuous improvement.
• Ensure system availability, integration, and business continuity to support TZV’s 24/7 call-taking and dispatch operations.
• Provide strategic oversight and governance, including stakeholder engagement, budget management, and compliance with security, risk, and organisational standards.

About You

You are a seasoned technology leader with experience managing mission-critical telecommunications in complex, multi-stakeholder, 24/7 environments. You bring strong expertise across integrated communications platforms and a proven ability to lead teams and vendor-led delivery models.

You are confident navigating complex service environments, driving performance through governance and stakeholder engagement, and translating technical challenges into practical business outcomes.

The successful candidate will have the following experience, skills and attributes:

• Demonstrated senior leadership experience in the management of mission-critical telecommunication environments, including voice, radio, data and integrated communication systems supporting operational or emergency services.
• Extensive and relevant senior Technology management experience and demonstrated ability to work effectively in a complex mission critical 24x7, multiple stakeholder communications environment
• Strong understanding of critical communication technologies, including PABX voice servers and platforms, land mobile radio (e.g. Tetra, P25), mobile data networks, dispatch systems, messaging and paging services and integrated communication platforms.
• Proven experience transitioning from direct service delivery to service integration and vendor-managed operating models, including oversight and responsibility to ensure third-party performance and service outcomes meets business metrics.
• Extensive experience in vendor performance oversight, including management of service levels, performance measures, commercial obligations, governance frameworks, and escalations in complex multi-supplier environments.
• Proven ability to establish and maintain technical and operational interface agreements, including demarcation of responsibilities, service boundaries, and integration points that support internal services, through external service providers.
• Demonstratable knowledge and experience in procurement, contract, and vendor management

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the TZV Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our TZV Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

Alternatively, for a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Thursday 25 June, 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.