Senior Manager, Operating Model (Next Gen CAD)

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES. This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

About the Role

Reporting to the Director, Transformational Change, the Senior Manager, Operating Model will be a key member supporting Triple Zero Victoria’s digital transformation project. The role will build frameworks and design with a focus on optimised and sustainable outcomes that support the implementation of a Next Generation Computer Aided Dispatch system for Victoria’s triple zero (000) service. A key focus for the role will be to incorporate modern and agile methods to enable effective change delivery focused on community outcomes and user experience.  The role will also with establish ongoing operating model requirements with change governance and support operational and organisational processes to be maintained into the BAU context.

About You

The preferred candidate will be comfortable with engaging stakeholders at all levels and will have a blend of strategic thinking, change management, and stakeholder engagement skills. and be accountable and autonomous.  The following skills and attributes are required for the role:

• Experience in the development and preparation of clear, concise and authoritative documents that provide advice on opportunities and risks and inform and influence on matters relating to process and workforce design
• The ability to collaborate and communicate confidently and effective with the ability to present messages in a clear and concise manner
• An inquisitive and proactive mindset to oversight the establishment of contemporary and agile service design principles.
• Substantial experience in Emergency Management operations and service management

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members

• Discounted health insurance, banking services and gym membership

• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers

• Free staff parking at all our sites

• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

Alternatively, for a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 27 October 2024.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Talent team via Careers@triplezero.vic.gov.au.