Senior Manager, Emergency Management

• Leading Emergency Management role delivering organisation wide resilience and continuity services
• Join an organisation committed to community service and its agency partners
• Full-time, ongoing role based at our Burwood East Emergency Communications Centre

About Triple Zero Victoria

Triple Zero Victoria (000VIC) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within 000VIC is unique in Australia and rare worldwide. The team at 000VIC is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

About the Role

The Senior Manager, Emergency Management leads the formation of enterprise-wide resilience and emergency response management services, with a strong focus on business continuity. Reporting to the Executive Manager, Emergency Management and Operational Support, this role will set new benchmarks that reflect leading emergency management practice, to ensure and measure emergency preparedness, response, and recovery.

As a leading expert in this field, this role works closely with internal and external stakeholders including Emergency Service Organisations, State and industry forums.

Day to day responsibilities include:

• Directly influence the delivery of emergency management planning enusring alignment with organisational strategy, including the development of ECS knowledge assets, ensuring currency and a contemporary approach
• Identify best practices in Emergency Planning and Management and Business Continuity, and design and implement preparedness, response and recovery strategies that deliver successful and high performing continuous operation of 000VIC services
• Develop strategies and interoperability between stakeholders by developing and driving high-performance Emergency Planning, and collaboratively drive the uplift 000VIC’s business resilience capability maturity rating
• Accountable and responsible for redundancy arrangements across the three State Emergency Communications Centres and operational Critical Incident Response Plan (CIRP).

About You

Your qualifications in emergency management or a related discipline, or substantial experience in managing operational business continuity, will lead to success in this role, coupled with experience in a service delivery environment which may include emergency services, emergency planning or incident management. You will further demonstrate the following to be suitable in this role:

• Experience in relationship building, influencing, and negotiating skills in managing incidents and complex resilience and business continuity matters
• Be a strong people leader with demonstrated broad leadership capability, be a team builder and innovator with the ability to build, drive and reinforce the development of people, new service, and capabilities in an Emergency Planning scope
• Experience managing competing priorities to align change objectives that meet community, emergency services, and workforce expectations
• Ability to identify and define business needs in a clear way to internal and external service providers to ensure accountability for the effective operation of a service
• An understanding of emergency services, communications centres, emergency management, telecommunications, employee relations and relevant Government Policy are ideal.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the 000VIC Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our 000VIC Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

Alternatively, for a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 22 September 2024.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Talent team via Careers@triplezero.vic.gov.au.