Senior Manager, Business Enablement

• Play a key role within the Emergency Communication Information Services team
• Use your experience in leadership and IT to support organisational change management and transformation initiatives. 
• Permanent full-time role based in Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Senior Manager, Business Enablement plays a vital role in measuring and improving performance within Emergency Communications Information Services (ECIS), and identifying and implementing opportunities to improve accountability, planning and culture within ECIS.  

Reporting into the Director, Technology, Strategy, Enablement and Resilience, the role is accountable for delivering value to TZV and the emergency sector through effective project delivery practice management, demonstrating a continuous improvement approach and providing a positive customer experience. 

Day to day responsibilities include:

• Identify and report on Key Performance Indicators to measure ECIS success and efficiency; and recognise and reward contributions to the success of ECIS deliverables.
• Collaborate with stakeholders to deliver effective organisational change management within ECIS and assist in uplifting major transformation initiatives in other parts of the organisation.
• Provide ongoing development and management to the Business Enablement Team; and lead, manage and motivate people leaders to achieve organisation goals through effective development plans, mentoring and performance management.
  
• Build a high performing team where staff consistently demonstrate ownership and accountability for their contribution to ECIS; and identify training development opportunities to recognise capability uplift and succession planning.  
  
• Provide high quality executive reports and briefings as required.

About You

To be successful in this role, you will be an experienced leader with a strong background in Information Technology, and you will have experience building and managing relationships with key stakeholders in a highly critical and complex work environment.

The successful candidate will have the following experience, skills and attributes:

• A Diploma/Tertiary qualification in Information Technology or related discipline and a PMP/PRINCE2 Certification.
• Strong and demonstrable experience providing executive briefings.
• Significant experience with organisation-wide transformation programs.
• Extensive knowledge of managing BA practice with strong data analysis and critical thinking skills
• A structured and data-oriented approach to problem solving, commercial acumen and strong negotiation skills.
• Strong interpersonal skills and a high degree of proficiency in written and verbal communication.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 2 November, 2025.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.