Senior Learning Experience Designer

• Impactful role designing and developing learning solutions for TZV
• Working in a specialist team on a critical project for the emergency services
• 18-month contract, full-time, hybrid role, based in Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

About the Role

The Senior Learning Experience Designer reports directly to the Senior Manager, Capability & Training within the Operational Transformation Team as part the Next Gen CAD Project. The Senior Learning Experience Designer plays a leading role in the design and development of learning solutions for the roll out of the Next Gen CAD solution across all impacted roles across TZV.

The role is responsible for the design and development of targeted and innovative learner journeys across the diverse range of CAD users and other roles impacted by Next Gen CAD. Working in conjunction with the broader Operational Transformation Team and TZV Enterprise, the Senior Learning Experience Designer will co-design and develop learning solutions that maximise user adoption and capability uplift, whilst optimising the learning outcomes through a variety of delivery methods.

The Senior Learning Experience Designer will not only develop multi-modal innovative learner journeys to ensure the successful transition and embedment of Next Gen CAD into BAU operations but will also develop solutions that uplift the capability of learning across TZV and embed a culture of learning and sustainable solutions into the future.

Day to day responsibilities include:

• Engaging key stakeholders across TZV to identify and articulate the aspirational learning culture and desired future state of learning.
• Leading the development of the training needs analysis and identification of capability gaps that will inform the design of the learning programs and supporting tools to uplift capability of end users in the use of the Next Gen CAD solution.
• Leading the development of end-to-end learner journeys for all required roles, that articulates a multi-model approach to optimise training delivery and enhance the learner experience.
• Collaborating with the wider Learning and Development Team to design, develop and delivery a variety of learning experiences including videos, podcasts, eLearning modules, job-aids and instructor led training.
• Collaborating closely with key stakeholders to source feedback on learning activities to ensure fit-for-purpose, effectiveness, inclusiveness and relevance. Influencing senior management and various stakeholders to promote a best practice learning journey.

About You

The successful candidate will bring the following skills and experience -

• A tertiary qualification in learning design, instructional design or related discipline and/or 5 years’ experience in instructional design, development, and delivery.
• Extensive experience in contemporary learning design and development of multi-modal training solutions.
• Demonstrated experience using instructional design principles to create high quality learning and development programs (including digital, self-exploration, and facilitated programs).
• Demonstrated ability and understanding in nationally accredited training frameworks, training packages, learning outcomes and performance criteria.
• Experience in designing and developing eLearning courses and digital learning content.
• Strong interpersonal skills, and ability to work with a wide range of stakeholders.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Friday 20 June 2025.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.