Senior Communication & Digital Engagement Officer

• Work within a small team with a key focus on Communications across TZV
• Contribute to the delivery of digital communications function
• Full time, hybrid, role based in Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

As a key member of the Governance Policy & Intelligence Department, the Senior Communication and Digital Engagement Officer delivers stakeholder and partnership strategies that align with TZV’s objectives and values.

Sitting within the Communication and Partnerships team, the role has a key focus on improving TZV’s services through strategic communication. The Senior Communication and Digital Engagement Officer will contribute by identifying creative engagement methods and continuously improving how we use our digital channels.

Day to day responsibilities include:

• Manage community and stakeholder communication channels, providing regular performance reports on engagement  
• Deliver a digital communications function by creating multimedia content, analysing user needs, and helping departments transition from manual to digital workflows
• Coordinate and review all internal and external content to ensure digital assets and campaigns align with TZV’s strategic goals
• Maintain communication standards and oversight by utilising a diverse range of digital platforms and systems
• Provide expert guidance to stakeholders on community partnerships, workforce engagement, and effective communication tactics.

About You

A candidate with a tertiary qualification or relevant communications experience as well as strong interpersonal skills and demonstrated ability to work effectively and collaboratively.

The successful candidate will have the following experience, skills and attributes:

•   Demonstrated experience in the planning and delivery of internal communications services in a professional or service based organisation
•   Experience in community and stakeholder engagement, preferably with government, statutory or emergency organisations
•   Excellent verbal and written communication skills, supported by demonstrable facilitation and liaison skills
•   Demonstrable skills in the design and development of multi media communications artefacts, products, campaigns and content across a range of communication channels and platforms
•   Strong digital skills and experience in creative design platforms and technologies (e.g. Canva and Adobe Creative Suite).

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 1 February, 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.