Senior Advisor, Workforce Engagement

• Drive organisation-wide engagement, communication and recognition initiatives that directly shape culture and elevate the employee experience.
• Play a key strategic role partnering with leaders and teams to strengthen organisational identity and position the organisation as an employer of choice.
• Full-time, ongoing role based in Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Senior Advisor, Workforce Engagement is a key and active participant of the People & Culture team.

The Senior Advisor, Workforce Engagement plays a key role in enhancing workforce connection, engagement, and recognition across the organisation. The position is responsible for designing and delivering workforce-wide communications, coordinating staff engagement initiatives and events, and supporting campaigns that attract, retain and recognise our people.

This role partners closely with leaders and business areas to strengthen organisational culture, employee experience, and workforce communication aligned with organisational values and strategic priorities.

Day to day responsibilities include:

• Plan, deliver, and evaluate workforce engagement activities, events, and wellbeing initiatives to strengthen employee engagement and organisational culture.
• Design and implement organisation-wide communication plans and materials that promote key initiatives, values, and the desired culture, ensuring timely delivery and positive stakeholder feedback.
• Support recruitment and employer-branding campaigns in partnership with Workforce Operations to enhance the organisation’s reputation as an employer of choice.
• Coordinate, administer, and continuously improve employee recognition and reward programs, including delivering the annual engagement/recognition calendar and reporting to drive enhancements.
• Build strong relationships with internal stakeholders to understand engagement needs, provide informed advice, and lift participation and satisfaction through targeted strategies.
• Assess and analyse the effectiveness of engagement and communication initiatives, providing evidence-based recommendations that contribute to improved engagement metrics and cultural outcomes.

About You

The successful candidate will have the following experience, skills and attributes:

• Tertiary qualification in communications, human resources, public relations or a related field, with a minimum of four years’ post-graduation experience.
• Demonstrated experience designing and delivering workforce engagement initiatives, events, and internal communications in a complex or public-sector environment.
• Strong written and verbal communication skills, with the ability to produce clear, engaging, and audience-appropriate content.
• Proven project management capability, including managing multiple priorities, coordinating logistics, and meeting deadlines.
• Experience administering and improving recognition and reward programs or related HR initiatives.
• Ability to build collaborative, influential relationships across diverse stakeholder groups.
• Knowledge of workforce engagement principles and an understanding of how communication and recognition support culture and employee experience.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 4 January 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.