Senior Advisor, Employee Relations

•    Provide expert employee relations advice and drive a positive, compliant workplace.
•    Based at Burwood east
•    Full time ongoing role 

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Senior Advisor, Employee Relations (ER) is a member of the Workplace Relations team within the People and Culture department. This role is responsible for high quality, proactive ER support and advice to key stakeholders across TZV. 

Reporting to the Manager, Workplace Relations, the role will case manage a broad range of complex matters, including workplace investigations, conflict resolution, mediation, conduct and performance, disciplinary processes, grievances and disputes, organisational change and inherent requirements. 

The role will work with people leaders, coaching and supporting them to effectively manage and resolve workplace issues and change. Using data insights and expertise, the role will identify trends and assist organisational leaders to proactively develop preventative strategies and practical action plans. 

Day to day responsibilities include:

• Lead and coach people leaders in the effective management and resolution of workplace matters, including complaints, grievances, and disputes
• Case manage a broad range of complex workplace matters, including investigations, conflict resolution, mediation, performance and conduct issues, disciplinary processes, grievances and disputes, organisational change, and inherent requirements assessments.
• Provide leadership coaching to frontline leaders on their people management obligations and accountabilities
• Provide high-quality written and verbal industrial and employee relations advice to key internal and external stakeholders, including researching complex industrial matters such as case law and liaising with stakeholders and external legal providers
• Assist with case preparation and presentation at courts/tribunals, including the fair work commission 
   

About You

You will  ideally  have worked within the public sector, it is also essential you hold a tertiary qualification in Human Resource Management, Employment Law or related discipline and / or equivalent experienve.

The successful candidate will have the following experience, skills and attributes:

• Strong working knowledge of the Fair Work Act 2009 (Cth) and contemporary HR knowledge, with the ability to provide advice on complex enterprise agreements, legislation, and organisational processes and policies
• Experience leading complex matters, including workplace investigations, conflict resolution, mediation, conduct and performance, disciplinary processes (including termination), grievances and disputes, organisational change and inherent requirements through to resolution.
• Ability to perform with competing deadlines, respond quickly to urgent/important requests and achieve effective results within prescribed and at times short time frames. Strong and structured approached to case management, tracking, and reporting
• Strong analytical capabilities with high-level interpersonal, written and verbal communication skills and attention to detail
• Demonstrated ability to provide accurate detailed advice and coaching to leaders in a fast-paced complex industrial environment
• Excellent computer literacy and ability to work within a range of HR systems

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 1 March 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.