Recruitment Coordinator, Transformation Program

• Coordinate recruitment for our Next Gen CAD project
• Partner with a purpose driven project team as the central recruitment contact
• Full-time, 18-month hybrid role based in Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Recruitment Coordinator plays a central role in supporting recruitment administration for the Next Gen CAD (NGC) project. Acting as the first point of contact for all recruitment related enquiries, the role provides accurate, timely and consistent guidance to stakeholders across the project.

You’ll coordinate and support end to end recruitment processes while contributing to broader people initiatives aligned to project delivery. With a strong focus on process and systems, you’ll identify opportunities to streamline recruitment activities, enhance the overall people experience, and work closely with the TZV Workforce Operations team to ensure aligned, consistent and effective recruitment support.

Day to day responsibilities include:

• Act as first point of contact for project leads to initiate recruitment for all new project resources.
• Liaise with hiring managers to understand project resourcing needs, role requirements and hiring timelines to align with TZV processes and policies.
• Support end-to-end recruitment activities, including coordination of shortlisting, interview scheduling and candidate communication.
• Coordinate onboarding and offboarding activities, including scheduling Next Gen CAD induction in partnership with PMO, leaders, employees and internal support teams.
• Coordinate and provide administration support for Next Gen CAD recruitment initiatives, including maintenance of recruitment pipeline and surrounding activities in data management systems.
• Respond to HR and workforce coordination enquiries, ensuring accurate, professional advice and proactive communication throughout the recruitment.

About You

To be successful in this role, you’ll have HR generalist experience and the following:

• Experience facilitating and providing administration support for recruitment and selection campaigns
• Proven ability to multitask and manage a range of tasks and projects simultaneously 
• A confident and discreet manner in order to appropriately manage sensitive information
• Exceptionally skilled at developing and maintaining positive relationships with a broad range of peers and business stakeholders
• Exceptional customer service skills, constantly looking for innovative ways to anticipate and meet customer needs
• This position has a high volume of administrative duties therefore it is essential that you are highly organised along with being well versed in MS Office and preparing reports. HRIS/HCM experience a strong advantage
• Detail-oriented, process-minded and cope well managing high volume of People transactions, developing innovative ways to introduce process and system improvement

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 17 May 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.