Receptionist

• Dynamic and impactful receptionist position working in emergency services sector.
• Work as part of a collaborative, adaptive and friendly team.
• Permanent, full-time position based in Burwood East with on-site parking.

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

About the Role

The Receptionist is a key and active participant of the ECS - Emergency Communications Services department. 

The Receptionist has a critical customer service role at TZV and is responsible for providing the first point of contact for visitors and telephone enquiries at our SECC locations. The Receptionist is responsible for handling incoming and outgoing people, mail, goods and services across TZV and ensures all reception responsibilities are completed accurately and delivered with high quality and in a timely manner.

Day to day responsibilities include:

• Creating a friendly, welcoming, and positive experience for all visitors to Triple Zero Victoria, whilst maintaining security access procedures.
• Providing high level customer service to all stakeholders, both in person and over the phone. 
• Undertaking both reception and administrative tasks as required, with high attention to detail and efficiency. 
• Working individually, and as part of a team to ensure the reception area runs professionally, and all stakeholder and visitor needs are met. 
• Manage TZV’s reception and internet enquiries mailbox, providing accurate and timely responses. 

About You

The preferred candidate will be a positive, proactive, and supportive team player, with the following experience:

• Demonstrable experience in a reception/administration position and experience in a similar medium to large office environment.
• Outstanding customer service acumen to internal and external stakeholders.
• Excellent written and verbal communication skills.
• Strong time management skills and an ability to multi-task
• Intermediate MS Office skills in particular with Outlook, Excel and Word.
• Ability to work independently and have a keen eye for detail.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 1 December 2024.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.