Radio and Voice Recording Service Lead

•    Lead mission-critical radio and voice recording services supporting emergency response
•    Provide technical leadership across complex, integrated communications systems
•    Permanent, full-time role

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Radio & Voice Recording Service Lead is a senior specialist role within the ECIS function, providing technical leadership, governance and oversight of mission-critical radio and voice recording systems that support TZV’s emergency communications.
Reporting to the Senior Manager, the role leads service strategy, lifecycle planning and vendor performance, acting as the key interface between TZV, emergency services, EMV and vendors. It ensures systems remain reliable and secure in a 24/7 environment while managing complex technical issues and driving continuous improvement and resilience.

Day to day responsibilities include:

• Lead service performance, governance and continuous improvement for radio and voice recording systems
• Provide technical expertise on system design, integration, risk and lifecycle management
• Oversee vendor performance, service delivery and contract outcomes
• Manage complex incidents, issues and changes impacting operational communications
• Drive testing, upgrades, service enhancements and operational readiness activities
• Build strong stakeholder relationships across TZV, EMV, emergency services and vendors

About You

You are an experienced technical leader with strong expertise in telecommunications or mission-critical communications systems, ideally within a complex 24/7 environment.
 

The successful candidate will have the following experience, skills and attributes:

• A Diploma in radio engineering or suitable substantial experience.
• Significant relevant technical and maintenance experience across highly specialised technical domains.
• Demonstrated senior technology leadership experience in the management of mission-critical telecommunication systems, including voice, and integrated communication systems supporting operational or emergency services.
•  Extensive and relevant senior Technology support, design, operate and maintain experience and demonstrated ability to work effectively in a complex mission critical 24x7, multiple stakeholder communications environment.
• Experience with developing contents within standards interpreting, measuring and understanding vendor performance for operational services.
• Strong understanding of critical communication technologies, including PABX voice servers and recording systems, private mobile radio (e.g. Tetra, P25), or other emergency service radio systems (VHF, UHF for police, fire, aviation) with demonstrated in-depth experience in service delivery and service ownership of technical radio services.
•  Proven experience including oversight and responsibility to ensure third-party performance and service outcomes meets business metrics.
•  Proven ability to operate and assist to shape interface agreements, and maintain technical and operational interface agreements, including demarcation of responsibilities, service boundaries, and integration points that support internal services, through external service providers.

Executive and Senior Leadership are committed to empowering employees towards their professional and personal goals. Clarity of vision provided by a long-term ICT Strategy will enable clear role descriptions, variety of work and pathways for growth. With substantial transformation currently underway and more to come, you will have the chance to bring your eclectic experiences to shape the delivery models. The sector-wide remit, defined by a heavily integrated eco-system of technologies, whilst challenging, will present the opportunity to develop high quality networks and hone your craft in a fast-moving set up where high availability is paramount, facets that hold you in good stead for the future.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 2 August 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.