Project Manager

• Project Manager role at Triple Zero Victoria
• Lead critical ICT initiatives within Triple Zero Victoria’s Emergency Communication Information Services (ECIS) team
• Full time, ongoing role located in Burwood East (hybrid options available)

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Project Manager is a key member of the Emergency Communications Information Services (ECIS) team, responsible for leading and managing the successful delivery of assigned ICT projects.

Key accountabilities include end-to-end project planning and delivery, ensuring projects are delivered in accordance with agreed scope, budget, timeframes and quality requirements, through to successful project closure.

Day to day responsibilities include:

• Develop and maintain all core project documentation—including Business Cases, Project Management Plans, budgets, schedules, status reports, and key controls (risk, issue, variation, and lessons learned logs)—in accordance with TZV’s framework.
• Establish and maintain robust project governance (e.g., Project Control Boards and Working Groups) aligned with the Project Management Framework to drive oversight and decision-making.
• Oversee Business Analysts across requirements gathering, business impact assessments, and current-state mapping activities.
• Lead Change Management and Communication Plans to drive seamless adoption and keep internal and external stakeholders continuously informed.
• Coordinate internal cross-functional teams (IT, Legal, Procurement) and external vendor/consultant partners to deliver all project objectives collaboratively.

About You

The successful candidate will have the following experience, skills and attributes:

• Tertiary qualification in Project Management and/or Project Management Qualification (PRINCE2, PMBOK, or equivalent). 
• Demonstrated proficient (5 years) project management experience in medium to large technology projects. 
• Strong stakeholder engagement skills with a focus on exceeding customer expectations. 
• Proven ability to negotiate and influence outcomes and obtain support. 
• Demonstrated ability to successfully implement, coordinate and deliver projects with multiple users over multiple sites.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 30 August, 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.