Policy and Project Officer

• Utilise your experience to support the continuous improvement of projects and services
• Support policy development and project implementation in a highly critical environment
• Have a direct impact on positive outcomes for the Victorian Community
• Full-time, ongoing role based in Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Policy and Project Officer is responsible for supporting policy development, project management and governance activities across the organisation.

Reporting to the Senior Policy and Project Officer, this role is responsible for supporting programs of work that enable the continuous improvement of our services, including lessons management, organisational performance standards, strategic outcomes and community sentiment. This role builds and maintains effective working relationships across the organisation and with external partners, facilitating information flow and influencing policy development where necessary.  

A key an active member of the Governance, Planning and Intelligence department, the Policy and Project Officer contributes to strategic decision-making, provides policy and project management advice and support, including the preparation of high-quality reports, briefings and presentations, and effective engagement with our internal, emergency services and State Government stakeholders. 
The role will also support the development and implementation of identified project activities and reporting.

Day to day responsibilities include:

• Support delivery of programs of work including the development of policy, project management and governance materials, and prepare and present detailed reports and briefs.
• Build and maintain strong working relationships with key internal and external stakeholders to facilitate positive outcomes.
• Plan and support the facilitation of engagement activities with internal and external stakeholders to inform policy and project outcomes and lessons management. 
• Prepare high-quality detailed reports and briefs for the Board and other executive as required. 
• Maintain an understanding of state legislative and policy reform directions to influence policy development.
• Develop and maintain core project artefacts—including management plans, controls, and status reports—to ensure delivery on time, within scope, and on budget.
• Organise and facilitate project workshops and meetings, including the preparation of agendas, briefing materials, and formal minutes.

About You

To be successful in this role, you will be an experienced Policy or Project Officer with strong written and verbal communication skills. You will have the following attributes:

• Evaluation, policy or project management qualifications are desirable. 
• Proven experience in contributing to the delivery of complex projects within tight timeframes and in a multi-stakeholder environment. 
• Strong attention to detail with the ability to prepare high quality accurate and detailed documents, reports and correspondence for senior stakeholders. 
• Proven ability to analyse and interpret information and data from various sources and provide advice to senior stakeholders.
• Understanding of monitoring and evaluation, lessons management and/or continuous improvement practices. 

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 7 June, 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.