Planning Lead

• Exciting Opportunity to lead & support a team to meet key service delivery targets
• Make an impact and play a key and active role in the resources and logistics team
• Full time, ongoing role

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

About the Role

This position will lead a team of Workforce Analysts who are responsible for ensuring operations can reach daily optimal performance for all services. The main purpose of the role is to lead and control the end-to-end workforce management processes.

The main purpose of the role is to lead and control the end to end workforce management processes associated with workforce planning, ensuring that TZV achieves optimum utilization of it’s operational staff across all centres.
 

• Manage, monitor and oversee the end-to-end leave management process to ensure that the business rules and deliverables are achieved

•  Recruit, train and maintain operational and support office employees for entry into talent pool programs within the resources and logistics team

• Lead and develop a team of workforce analysts to ensure they are achieving key service delivery targets 

• Monitor, evaluate and report on service level target performance and gaps for all services

• Liase with stakeholders to ensure service delivery targets are met 

About You

The ideal candidate will have experience working within complex emergency environments and understanding of high volume, fast paced communication centres and have the following skills and attributes:

• Ability to manage resources to meet fluctuating workloads and conditions whilst considering the financial implications of decisions made

• Strong people leadership skills and have experience in workforce planning

• Ability to accept and drive change

• Ability to interpret and apply enterprise bargaining agreement.

• Diploma/ Tertiary qualification in a Business Management. Communications, or related discipline 

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 25 May 2025.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.