Manager, Workplace Relations

• Lead workplace relations and negotiation of enterprise agreements at TZV
• Leverage your employment law background to provide high-quality advice to stakeholders
• Full-time, on-going hybrid role base in Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Manager, Workplace Relations is responsible for the provision of high-quality Workplace relations advice and support to key stakeholders to positively influence people management capability and outcomes.

This role works closely with the Senior Manager, Workforce Relations to enable strategic outcomes as they relate to Workplace relations and enterprise agreement reform and implementation. You will lead enterprise bargaining negotiations, deliver agreed bargaining outcomes, and lead the negotiation process on behalf of TZV. A strong understanding of employment law is essential in this role to ensure Triple Zero Victoria navigates complex workplace relations matters with confidence, fairness, and compliance.

Day to day responsibilities include:

• Drive policy development and implementation of workplace relations matters and contribute to the implementation of workforce management and change plans supporting key stakeholders and leading relevant projects and initiatives.
• Chair consultation forums with union officials and delegates.
• Monitor workplace relations trends, reporting and metrics to identify potential gaps and emerging themes with a focus on using data to drive problem solving and decision-making impacting related projects.
• Represent TZV at courts/tribunals, including the Fair Work Commission, VEOHRC and VCAT.
• Leadership of a team of Workplace Relations specialists.

About You

The preferred candidate will bring the appropriate expertise and professional attributes required for success in this role, including:

• Tertiary qualifications in workplace relations, employment law and/or law
• Extensive specialist experience in employment and workplace relations law, including the interpretation and application of complex legislative and industrial frameworks.
• Demonstrable experience in managing and leading complex workplace relations issues in an operational environment with multiple unions, including enterprise agreement negotiations.
• Demonstrated experience resolving workplace disputes with employees and unions, including advocacy experience at courts and/or tribunals.
• Extensive relevant experience in Workplace relations in a unionised environment and working knowledge of relevant legislation and frameworks.
• Working knowledge of workplace law, state and federal employment legislation, workplace policies, and experience in the interpretation and application of these.
• Strong and structured approached to case management, tracking, and reporting.
• Ability to perform with competing deadlines, respond quickly to urgent/important requests and achieve effective results within given and at times tight time frames.
• Well developed communication and stakeholder influencing capability, combined with strong attention to detail.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 1 March 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.