Manager, Technical Solution Delivery (Next Gen CAD)

• Support delivery of the Next Generation CAD program for Victoria’s emergency services
• Collaborate across teams to improve emergency communications outcomes
• Full-time, 2 years fixed term contract

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Delivery Manager, Technical Solution (Next Gen CAD) is a key and active participant in the Next Generation CAD Project Team. This role supports the Director, Technical Delivery by providing end-to-end delivery management across the technical program workstream. Working closely with Technical Leads, the role is responsible for planning, sequencing, and executing delivery activities, while driving integrated oversight of risks, issues, and dependencies.

With a strong focus on best practice program delivery, the role ensures clear governance pathways and transparent reporting to support confident decision-making and predictable technical program delivery outcomes. It also supports the broader cross-functional Next Gen CAD team in driving program transformation and enabling the successful integration and deployment of the Next Gen CAD platform.

Day to day responsibilities include:

• Support the Director, Technical delivery in the end-to-end management of technical program delivery, ensuring alignment across multiple workstreams, stakeholders, and delivery commitments.
• Develop and manage integrated delivery plans, including scope, timelines, milestones, and dependencies to support successful program execution.
• Identify and manage risks, issues, and dependencies, ensuring effective mitigation, escalation, and clear communication to support decision-making.
• Maintain delivery governance and performance oversight, including tracking progress, reporting on milestones, and providing insights on delivery confidence and challenges.
• Support stakeholder engagement and continuous improvement, fostering collaboration across teams and enhancing delivery practices, processes, and outcomes.

About You

The ideal candidate will demonstrate a strong background in delivering complex technical or technology-enabled programs, with demonstrated capability in coordinating across multiple workstreams and stakeholders. You bring a structured, proactive approach to delivery, with strong capability in planning, risk and issue management, and the ability to engage effectively with stakeholders to drive alignment and successful outcomes.

The successful candidate will have the following experience, skills and attributes:

• A Diploma/Tertiary qualification in Business, information Systems, Project Management or related disciplines
• Proven experience in program delivery supporting complex technical solutions in mission critical highly complex environments with multiple vendors and stakeholders.
• Strong planning and scheduling capability, with hands on experience using Microsoft Project in multi stream program environments.
• Advanced risk, issue, and dependency management capability across technical and delivery teams.
• Experience working closely with technical leaders, PMO functions, and senior stakeholders.
• Comfortable operating within structured governance environments with disciplined reporting expectations.
• Highly organised, proactive, and outcomes focused with strong communication skills.
• Strong discipline in maintaining accurate and reliable delivery data to support governance and decision making.
• Experience supporting Hardware and Software implementation initiatives across the delivery lifecycle, from discovery and design through to build, test, and release.
• Ability to coordinate program delivery activities across multiple teams and vendors in complex implementation environments.
• Understanding of program delivery risks, dependencies, and change impacts associated with software solutions.
• Familiarity with modern project management methodologies (e.g. Waterfall, Agile, SaFE).
• Experience supporting collaboration between design, business, and delivery teams to translate requirements into implementable solutions.
• Ability to support solution clarity, scope definition, and alignment between design intent and delivery outcomes.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Tuesday 30 June, 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.