Manager, Property Services

• Manage TZV Vendor contracts

• Various locations- Visitng other sites as required

• Permanant, Onoing role

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

About the Role

The Manager, Property Services is a specialised role that requires a deep technical knowledge of critical multi-faceted environments and multiple aspects of facility management. This role manages and coordinates all facilities works and visitor access controls across TZV’s three SECCs - Burwood East, Williams Landing and Ballarat as well as the corporate office located in Burwood East. 

The Manager, Property Services is responsible for management of vendor contracts and facility works ensuring quality completion in accordance with TZV work standards, governance processes and statutory requirements. Leading a dedicated and skilled team to ensure critical equipment is well-maintained, quality audits regularly conducted and KPI’s are met.  

The Manager, Property Services is also responsible for developing facility business cases and Executive briefs, contract tenders and negotiations and plays a lead role in the asset management cycle. 
 

Day to day responsibilities include:

• Provide advice on TZV’s portfolio of estate assets and subject matter expertise and support to Senior Managers and Executive Leadership Team. 
• Effectively lead a multi-disciplined property services team and manage the coordination, oversight and monitoring of facilities management, and facilities capital programs to support the organisation to effectively deliver on its strategic objectives.
• Responsible and accountable for management of critical incidents to resolution, whilst ensuring business operations can continue to operate with minimal impact. Continuously improve the facilities capability in incident management, issue and risk management. Lead and be accountable for the Facilities Duty Manager on call program to ensure 24-hour coverage for management of critical incidents 24/7.
• Accountable for professional contract management of all facility related contract, including regular stakeholder and vendor meetings, SLA & KPI management and reporting, performance management and expenditure against contract.
• Accountable for managing facilities Operational and Capital budgets, ensuring expenditure is within delegations and contract values and reconciled against forecasts.

About You

• Proven breadth of knowledge and experience in project management, maintenance management, facilities management or business management.
• Experience in a senior line management position within a complex, multi-faceted work environment.
• Qualifications/knowledge or experience in building trades/building maintenance
• Exceptional people management skills, commercial awareness, financial astuteness and customer service skills.
• Experience working within the emergency services sector or other critical services.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 4 May 2025

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.