Manager, Learning & Development

• Play a key role in fostering a culture of learning, inclusion and high performance
• Enjoy a rewarding leadership opportunity in a supportive & innovative environment
• Full-time, ongoing role

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

About the Role

The Manager, Learning & Development (L&D) is responsible for the design, delivery and governance of enterprise learning programs that support organisational capability, compliance, and strategic workforce outcomes across a 24/7 emergency services environment. 

This also includes responsibility for the internal corporate training delivery model, instructional design and scheduling of enterprise-wide learning. The role oversees the implementation of the Enterprise Learning Framework and champions contemporary, evidence-based learning practices that improve performance, inclusion, and service excellence

Day to day responsibilities include:

• Manage the implementation and continuous improvement of the Enterprise Learning Framework across the organization
• Maintain governance, administration, and quality assurance mechanisms for enterprise-wide learning
• Manage external vendors, learning contracts and content providers in line with public sector procurement standards
• Ensure learning strategies are aligned with workforce planning, service delivery priorities and government capability frameworks and responsive to changing needs
• Develop training programs and modules and manage Learning Experience Designers to create innovative multi-modal learning solutions
    

About You

The preferred candidate will have experience in leading enterprise learning frameworks and strategic plans and ideally hold a certificate IV in Training & Assessment (TAE40122 or equivalent)  and wiill have an understanding of emergency services, emergency management, telecommunications, employee relations and relevant Government Policy.

The successful candidate will have the following experience, skills and attributes:

• Expertise in learning delivery, design, scheduling, and coordination of operational or service training
• Strong knowledge of adult learning principles and contemporary delivery models
• Experience managing a team and engaging senior stakeholders
• Understanding of public sector governance, compliance and industrial obligations related to training
• Tertiary qualifications in Education, Human Resources, Learning & Development, or related discipline

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 3 August 2025.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.