Manager, Infrastructure & Cloud ICT Operations

• Active participant of the Emergency Communication Information Services (ECIS) team
• Lead ICT, Cloud & Security teams managing mission-critical infrastructure
• Full-time, ongoing role located in Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Manager, Infrastructure, Cloud and Security Operations is a key role in the Emergency Communication Information Services team (ECIS), providing ICT infrastructure, Cloud and security operations management and leading the ICT Infrastructure team that manages and supports a mission critical technology infrastructure environment.

The goal of the function is to build, operate and maintain integrated information and technology services to support operational systems and communications supporting TZV and Victoria’s emergency management sector specifically focused on the IT operations services portfolio. 

Day to day responsibilities include:

• Manage the IT operations environment and the teams delivering ICT infrastructure, Cloud and security operations services. 
• Lead IT operations and infrastructure teams to deliver resilient, mission-critical services within a high-pressure 24/7 emergency services environment.
• Manage, operate, monitor and optimize highly available infrastructure across TZV Data Centre’s and Cloud platforms, proactively managing and remediating performance and security risks.
• Manage and continuously improve the security posture of M365 environments and core security operations platforms, including EDR/MDR, SIEM, and Mail security gateways and Vulnerability management platforms and systems.
• Lead Cloud adoption and support Infrastructure team in leveraging capabilities of Hybrid Cloud and increasing technology resilience. 
• Lead maintenance, patching and asset lifecycle management activities across the key infrastructure systems and platforms on enabling  key TZV applications and services. 
• Support the infrastructure, cloud and security operational requirements of priority projects and initiatives as highlighted by stakeholders in the organisation.
• Provide support and work closely with ECIS service teams to ensure a proactive ITIL process including incident management, problem management, change management and knowledge management including proactively tracking and reduction in service continuity interruption.
• Develop and review comprehensive product and service roadmaps for Infrastructure and Cloud environments to align with ECIS ICT Strategy and evolving organisational needs.

About You

The successful candidate will have the following experience, skills and attributes:

• A Tertiary qualification in IT related studies or related discipline.
• Extensive/Demonstrable experience managing and leading a team in IT operations and administrating infrastructure/systems in a mission critical environment.
• Extensive knowledge and experience in managing IT operations and Cloud environments. 

Strong technical knowledge of:

• • Microsoft environment – M365, Enta ID, Active Directory and server and storage platforms
  • Multi-tier application and system integration
  • Virtualisation technologies including VMWare and Citrix
  • CISCO enterprise systems including Nexus and catalyst technologies
• Knowledge and experience in security operations platforms and technical protocols, policies and processes
• Proven experience and knowledge of Microsoft Server systems including active directory and identity management, SQL server and database platforms, Cloud technologies and the M365 environment.
• Strong understanding of incident and problem management resolution in a highly complex systems environment. 
• Strong people leadership skills/demonstrable current experience in leading high performing technical SME’s and ICT engineering teams.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 26 April, 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.