Manager, IT Operations Coordination

•    Play a key role in providing impactful support and strategic operational advice 
•    Join a supportive and team focused on continuous improvement 
•    Full time ongoing role 

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

About the Role

The Manager, IT Operations Coordination, is a pivotal role designed to support the Executive Director, Emergency Communications Information Services (ED, ECIS), and the ECIS workforce through strategic advice, complemented by operational subject matter expertise, on strategic and current operational matters, including information technology, emergency management related policy, issues, portfolio responses, and external sector inquiries, and reporting.  
The role will  play an integral part for operational engagement with both internal and external stakeholders.  

Executive and Senior Leadership are committed to empowering employees towards their professional and personal goals. Clarity of vision provided by a long-term ICT Strategy will enable clear role descriptions, variety of work and pathways for growth. With substantial transformation currently underway and more to come, you will have the chance to bring your eclectic experiences to shape the delivery models. The sector-wide remit, defined by a heavily integrated eco-system of technologies, whilst challenging, will present the opportunity to develop high quality networks and hone your craft in a fast-moving set up where high availability is paramount, facets that hold you in good stead for the future.

Day to day responsibilities include:

• Provide support and strategic and operational advice related to the statutory functions of the ED, ECIS including ensuring the ED, ECIS is appropriately briefed and appraised of current and emerging issues.
•  Deliver advice and leadership which ensures that TZV complies with statutory obligations, and provides guidance material to ED, ECIS on how statutory obligations and Government decisions should be implemented
•  Provide operational subject matter expertise to support TZV Legal Services team in the preparation of documentation relating to coronial and civil litigation matters
•  Demonstrates strong initiative and problem-solving skills to navigate operational and complex service delivery situations with both internal and external stakeholders, to design and deliver effective remediations
•   Brief high-level stakeholders in own area of expertise in a variety of forums including presentations, conferences and meetings Including representing the ED, ECIS at internal and external meetings and discussions to drive decision making and organisational objectives.

About You

Ideally will have a qualification in leadership or emergency management, have demonstrated knowledge of Victoria’s emergency management arrangements and extensive experience in senior operational leadership. 

The successful candidate will have the following experience, skills and attributes:

• Experience working within the public sector and complex emergency management is desirable
• Planning and leading strategic initiatives
• Ability to allocate and align resources to achieve core business objectives
•  Demonstrated ability to collaborate with multidisciplinary teams in a complex environment
• High degree of proficiency in written and verbal communication skills, particularly in brief writing, reporting requirements and facilitating meetings with diverse stakeholder groups

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 26 October,2025.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.