Manager, Communications & Partnerships

• Lead a small team with a key focus on Communication across TZV
• Contribute to continuous improvement
• Full time, hybrid, role based in Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The function of the Manager, Communications and Partnerships is to oversee the delivery of a strategic framework for community engagement and develop a clear stakeholder communication and engagement strategy in accordance with TZV’s objectives and values.

Reporting to the Director, Strategy Policy and Planning, this role sits within The Governance, Planning & Intelligence (GP&I) Department.

This role is responsible for delivering the corporate policy, planning and intelligence functions across the organisation. The goal of Communications and Partnerships team is to support the delivery of strategic communications and engagement to help TZV continually improve the way it delivers services to the Victorian community. This role will also contribute to identifying innovative ways to achieve effective engagement, demonstrating continuous improvement and leadership.

Day to day responsibilities include:

• Develop and implement a strategic framework for community engagement and partnerships that supports stakeholder engagement
• Coordinate the governance and strategic delivery of communications materials to support workforce engagement
• Provide expert advice to key stakeholders in relation to community partnerships, workforce engagement and digital communication strategies, whilst managing channel oversight and performance
• Lead a newly formed high performing team focused on collaborative service delivery, continuous improvement and innovation.

About You

A well organised, independent candidate with the ability to handle pressure and deal with a wide range of stakeholders. The successful candidate will hold a tertiary qualification or have relevant experience in communications, engagement or related discipline.

The successful candidate will have the following experience, skills and attributes:

• Demonstrated high-level strategic communication capabilities and experience, including in contemporary communication strategies that support continuous improvement. 
• Extensive experience in the design and implementation of an internal communications function in a professional or service-based organisation.
• Strong experience in community and stakeholder engagement, preferably with government, statutory or emergency organisations. 
• Excellent proficiency in the use of digital media platforms including web and app-based systems.
• Experience in the use and implementation of stakeholder analysis and data analytics to optimise communications activities and boost engagement reach.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 1 February, 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.