Learning Experience Designer

• Design innovative learning solutions that build capability and confidence
• Located in Burwood East
• Full- time, ongoing role

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Learning Experience  Designer designs and delivers innovative, best practice learning solutions that guide learners to become highly skilled, flexible and engaged people, supporting ongoing professional development and career growth at TZV. 
Under the guidance of the Manager, Talent Development, the Learning Experience Designer is responsible for creating innovative learning and development solutions using best practice Learning & Development approaches. They will draw on their expertise in adult learning and instructional design to partner with Subject Matter Experts from across the business to develop fit for purpose learning solutions.

Day to day responsibilities include:

• Provide expert learning design advice on delivery modalities, design processes and development approaches, informed by sound instructional design theory
• Design, develop and create instructor-led, face-to-face and e-learning course content that builds key capabilities and meets the specific needs of the target learning audience
• Manage key stakeholder relationships, developing quality learning solutions to meet their business requirements and providing expert advice on learning design, programs and initiatives to support the growth of a high-performance culture
• Contribute to the establishment of evaluation and regular reporting processes to track the delivery and identification and escalation of emerging or existing risks that may jeopardise the implementation of learning solutions or programs
• Design, build and maintain learning assets for multiple methods of delivery (instructor-led, web based, etc.) including the development of storyboards; web-based content; interactive activities; capabilities for multimedia delivery; instructional graphics and diagrams

About You

The successful candidate will have a qualification in Learning Design, Education or relevant discipline and have demonstrated understanding and application of adult learning theories.

The successful candidate will have the following experience, skills and attributes:

• Proven design experience in a learning and development context, gained within a best practice customer service organisation or contact centre operation
• Experience in defining learning objectives, measures of students learning and learning material design specifications
• Demonstrated ability to multitask, priorities, meet multiple deadlines and problem solve with a strong customer focus
• High attention to detail with concern for standards and quality

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 6 Septemnber 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.