IT BCP & Disaster Recovery Manager

• Critical leadership role to drive and uplift Business Continuity & Disaster Recovery
• Lead the collaboration & engagement with technology teams and business stakeholders to develop maturity and resilience at TZV.  
• Full time, ongoing role based in Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The IT Business Continuity Planning (BCP) and Disaster Recovery (DR) Manager is a critical role within the Emergency Communications Information Services (ECIS) team. It was established to provide the vision and leadership in enabling and driving maturity and uplift in IT BCP and DR supporting critical service continuity across 000VIC’s key technology domains. 

The role will manage IT Business Continuity and Disaster Recovery planning and drive significant maturity and uplift in capabilities supporting business continuity for an organisation running 24/7 mission critical systems providing emergency services response and management to the Victorian community.

The IT BCP and DR Manager will lead the collaboration and engagement with technology teams and business stakeholders to develop maturity in disaster recovery, high availability, and resilience of TZV’s critical applications, platforms, and systems. The role will build and develop key stakeholder relationships including but not limited to the Business Continuity and Resilience, Cyber Security, Technology Project Delivery, vendor partners, and across all ECIS technology teams.

Day to day responsibilities include:

• Develop a comprehensive IT Business Continuity and Disaster Recovery framework for ECIS working with internal stakeholders to ensure the RPO, RTO and MAO are defined and aligned with business requirements and 000VIC’s Business Continuity Plan (BCP).
• Develop detailed plans, processes, procedures, playbooks, and checklists to enable effective business continuity and disaster recovery planning and uplift of maturity of 000VIC.
• Collaborate with Business Continuity management team to ensure that the IT BCP and DR (crisis management) plans drive continuity and disaster recovery (DR) strategy, processes and procedures.
• Lead and co-ordinate the continuous development, review, and update of the plans, which includes leading continuous improvement in disaster recovery governance, recovery processes, procedures, playbooks, and checklists to ensure and maintain continuous disaster recovery technical readiness.
• Develop BC and DRP Test Strategy and Test Plan, including an ongoing multi-year schedule for testing that incorporates all BC and DRP test scenarios.  
• Plan, lead and coordinate regular annual simulated exercises and live testing of fail-over and return-to-normal capabilities of the Test Plan.
• Plan and develop an appropriate roadmap across a multi-year program that ensures the ongoing continuous improvement and maturity of 000VIC’s IT BCP and DR capabilities in line with business stakeholder expectations.

About You

The successful candidate will have extensive and proven experience leading, developing and continuously improving IT Business Continuity (BC) and Disaster Recovery (DR) Frameworks and plans, including defining RTO, MTO’s and developing comprehensive recovery procedures, playbooks and checklists to support BCP.

In addition, the successful candidate will also have the following experience, skills and attributes:

• 5+ years of experience in business continuity and disaster recovery planning and execution, with a strong background in business impact and situation analysis (DR scenarios).
• Extensive experience leading and developing IT Business Impact Assessments (BIA) and Risk Assessments with technology teams and business stakeholders.
• Proven experience developing Disaster Recovery Testing Strategies and Test plans, and leading DRP testing scenarios with technical teams and business stakeholders.
• Previous experience assessing and enhancing operational processes in support of reliable systems, including development and tracking of performance metrics. 
• Proven ability to influence and collaborate with internal and external resources to influence uplift and continuous process improvement.
• A Tertiary qualification in IT related studies or related discipline.
• Disaster Recovery or Business Continuity certificate or certification
• ITL V3 Certificate and/or experience in an ITIL environment
• Knowledge of ITIL and industry best practice frameworks 
• ISO 27031 or 22301 knowledge and experience 
• Knowledge of Victorian Protective Data Security Framework (VPDSF) 
• Experience working within the public sector 

Executive and Senior Leadership are committed to empowering employees towards their professional and personal goals. Clarity of vision provided by a long-term ICT Strategy will enable clear role descriptions, variety of work and pathways for growth. With substantial transformation currently underway and more to come, you will have the chance to bring your eclectic experiences to shape the delivery models. The sector-wide remit, defined by a heavily integrated eco-system of technologies, whilst challenging, will present the opportunity to develop high quality networks and hone your craft in a fast-moving set up where high availability is paramount, facets that hold you in good stead for the future.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 30 November 2025.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.