Enterprise Compliance and Quality Officer

•    Be a key driver of continuous improvement and innovation at TZV
•    Convenient Burwood east location, free onsite parking 
•    On going full-time role 

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Senior Compliance Specialist is a key and active participant of the Enterprise Resilience and Assurance function which sits under the Strategy and Capability department. The goal of the function is to provide the evolution of compliance and assurance activities, implementation of continuous improvement and quality management processes within TZV, to assist in the achievement of TZV’s strategic objectives

Reporting to the Senior Manager Enterprise Resilience & Assurance, this position is responsible for the management, development and identification of TZV’s enterprise compliance activities through assessment, remedial support and assurance reporting on TZV’s enterprise compliance with legislation, policy, regulations and procedures.

Day to day responsibilities include:

• Responsible for assessing TZV’s compliance through regular review, monitoring, analysis, and evaluation of control effectiveness, including identifying and reporting compliance risks to meet quality, attestation, and reporting obligations
•  Design, manage, and implement TZV’s Compliance Management System, ensuring all compliance obligations are effectively addressed
•  Keep current with compliance and quality requirements, offering expert advice to guide internal policy development in response to legislative and regulatory changes
•  Accountable for developing and implementing continuous improvement monitoring programs for key business process controls, ensuring effective assessment and assurance of their operation
•  Use the governance, risk and compliance system (Protecht) to manage Compliance Obligations, including recording of updates and tracking any related actions.

About You

The successful candidate will possess a tertiary qualification in public policy or a related field, along with extensive experience in compliance and assuranceand the following experience, skills & attributes:

• Experience in a big four audit firm and/or management system consulting company
• Extensive and demonstrated best practice experience in developing, implementing and managing compliance and assurance management systems or internal audit plans
• Demonstrated practical outcome focused approach to deliver quality results to tight timeframe
• Demonstrated knowledge of the quality and compliance environment and ability to interpret legislation and translate into practical policies and procedures
• Strong interpersonal skills and the ability to work with a wide range of stakeholders
  

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 26 April 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.