Emergency Management Planning Coordinator

• Seeking a strategic Coordinator in Emergency Communications Services
• Play a critical role with driving continuous improvement for Operational response resources.
• Full time, ongoing role

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

About the Role

The Emergency Management Planning Coordinator is a key and active participant within the Emergency Communications Services (ECS) department, coordinating the delivering of enterprise-wide resilience and emergency planning and response services. This position will co-lead the emergency management services to meet desired customer experiences and outcomes and will influence and drive strategies to ensure TZV can maintain availability and continuity of service during surge events and incidents.

This role is required to participate in an on-call roster and may be required to work reasonable overtime.

Day to day responsibilities include:

• Establish and sustain strong relationships with stakeholders providing influence and input into the management of state-wide and internal incidents
• Guide other departments in formulating and executing exercises specific to their strategic goals
• Accountable and responsible for the design and execution of operational exercises including analysis and formulation of recommendations
• Responsible for maintaining the operational critical incident response plan
• Track and drive recommendations from audits, post incident reviews & reports that impact Emergency Communications Services

About You

The ideal candidate will possess practical experience in a mission critical call taking and dispatching environment. They should work collaboratively, with strong communications skills  that enable them to convey information clearly and effectively and have the following skills and attributes:

• Experience in relationship building, influencing, and negotiating skills in managing incidents and complex resilience and business continuity matters
• Demonstrated leadership skills with highly developed interpersonal skills
• An understanding of emergency services, communications centres, emergency management, telecommunications, employee relations and relevant Government Policy ideal
• Maintains a rational and objective approach in a crisis
• A Diploma/Tertiary qualification in emergency management or related discipline and/or substantial experience in managing operational business continuity and/or incident management

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 15 June 2025.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.