Director, Technology Operations & Sustainment
- Lead the strategic delivery of reliable, seamless and highly available ICT services
- Key leadership position conveniently located in Burwood East
- Executive Contract – 5 years (SES 1)
About Triple Zero Victoria
Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.
This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skilled in its field.
About the Role
An exciting and rare opportunity presents for a suitably qualified and experienced leader to join Triple Zero Victoria’s (TZV) Emergency Communications Information Systems team in the position of Director, Technology Operations and Sustainment. The Director, Technology Operations and Sustainment is a key leadership position within TZV’s executive team delivering reform across TZV and the Emergency Management Sector.
As the Director, Technology Operations and Sustainment, day to day responsibilities include:
- Leading the design, implementation and maintenance of ICT operational services, including telephony, infrastructure, application, desktop and incident response
- Managing the delivery of core application software CAD (Computer Aided Dispatch) delivering geospatial, data and test services
- Leading people and technology through transformational change and implementation of new and enhanced technologies
- Ensuring effective governances of third party services through the management of service accountabilities and performance standards.
About You
You will be an experienced leader, with extensive and relevant ICT management experience and demonstrated ability to work effectively in a complex mission critical 24/7 environment. Well-grounded in technology, you will have a strong and practical understanding of finance, business management, people leadership, customer management and stakeholder engagement. It is expected that the Director, Technology Operations & Sustainment will possess highly developed analytical skills and the ability to be a forward-thinking leader.
The ideal candidate will have a demonstrated track record of success in the application of continuous quality improvement programs that optimise technical and non-technical service delivery functions and deliver productivity and service improvements. Additionally, you will have a depth of experience in IT Service Management (ITIL V3) and a tertiary qualification in Project Management (PRINCE2, PMBOK) will be highly regarded.
What We Can Offer You
You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:
- Employee assistance program for employees and eligible family members
- Discounted health insurance, banking services and gym membership
- ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
- Free staff parking at all our sites
- Salary packaging options after an initial service period
Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.
How to Apply
Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.
Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.
For a confidential discussion, please email Careers@triplezero.vic.gov.au.
Recruitment agency applications will not be accepted.
Applications must be submitted by 11.59pm, Sunday 29 June 2025.
Other Relevant Information
Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.
Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.
If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.