Director, Planning & Consequence Management

• Play a key role within the Emergency Communication Information Services team
• Provide enterprise-wide leadership and guidance in cybersecurity and data protection
• Permanent full-time role based in Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

About the Role

The Senior Manager, Technology Resilience, a key role within the wider Planning and Consequence Management Directorate, is accountable for technology risk, resilience and Security Governance across the organisation. 

Reporting into the Director, Planning and Consequence Management, this role will foster and maintain a positive protective security culture at Triple Zero Victoria, enabling the organisation to achieve its strategy whilst protecting its information and services against cyber threats.

Day to day responsibilities include:

• Design and deliver Triple Zero Victoria’s Cyber and Information Security Strategy and Road Map.
• Coordinate, identify, assess and evaluate cyber and information security risks, and develop and implement measures to mitigate any identified risks.
• Collaborate with Security Operations to monitor and manage the reporting of suspected and actual security incidents and risks.
• Lead a high-performing multidisciplinary team to provide services to meet and anticipate the expectations of the Victorian community in a complex environment.
• Develop and deliver cyber and information security training and communications, and deliver operational and executive level reporting, advice and governance to contribute to the overall efficiency and effectiveness of ICT services at Triple Zero Victoria.

About You

To be successful in this role, you will have extensive and relevant up-to-date ICT and risk management experience, as well as experience managing and engaging key stakeholders in a highly critical and complex work environment.  

The successful candidate will have the following experience, skills and attributes:

• A Tertiary qualification in Information Communication Technology or related discipline and/or substantial experience in technology risk and resilience roles.
• A demonstrated ability to work effectively in a complex mission-critical 24/7, multiple stakeholder communications environment, and to manage competing priorities to align change objectives with varying stakeholder expectations.
• A commercial acumen and extensive procurement and contract management experience.
• Knowledge of Cyber and Security frameworks such as the Victorian Protective Data Security Framework, NIST, CIS, ASD and Mitre ATT&CK.
• Strong interpersonal skills and a high degree of proficiency in written and verbal communication, including brief writing, business cases and reporting.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 20 July, 2025.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.