Director, Planning & Consequence Management

• Lead the development of ICT lifecycle, strategic, and investment plans, focusing on technology, data, risk management, and architecture standards for TZV.  

• Provide strategic leadership in ensuring effective use of ICT assets, security-by-design, and comprehensive business continuity and disaster recovery planning.

• Full-time (1.0 FTE), 5-year Executive Contract located at Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

About the Role

The Director of Planning & Consequence Management plays a crucial role as an active participant in the Emergency Communication Information Services (ECIS) team. This position is responsible for developing ICT lifecycle and strategic plans, including technology, data, and investment plans. The role also involves creating policies and strategies that prioritize risk management, reliable data, and technological capabilities, while managing architecture and security standards. Additionally, the Director is tasked with planning for consequence management events that may disrupt or impact TZV services.

The primary purpose of the role is to provide strategic leadership with a forward-looking approach to TZV’s technology and system capabilities. This includes overseeing investment planning, ensuring security-by-design, optimizing ICT asset utilization, and developing business continuity and disaster recovery plans to address unforeseen events. The Director ensures that TZV’s technology infrastructure remains resilient and capable of supporting uninterrupted services even in the face of potential disruptions.

Day to day responsibilities include:

• Develop and manage the Technology Strategy, aligning future considerations with Emergency Sector Organisation (ESO) partners and TZV’s objectives
• Lead the development of Data and Operational Communications strategies to support TZV service delivery and the broader emergency management sector
• Foster integrated stakeholder engagement, ensuring business requirements are understood and outputs delivered through effective collaboration
• Oversee cybersecurity standards, governance, and frameworks, managing risks while balancing business needs and budget considerations
• Manage TZV’s Protective Data Security Program, ensuring compliance with the Victorian Protective Data Security Framework and other legal obligations, while identifying risks and planning for business continuity and disaster recovery.

About You

The ideal candidate will have the following proven skills and experience:

• Tertiary qualification in ICT, Public Administration, or related discipline, or substantial experience in ICT operations or Emergency Management policy/investment roles
• Proven expertise in complex stakeholder engagement, collaboration, negotiation, and influencing outcomes across diverse groups
• Strong strategic analysis, program development, and evaluation skills, with a deep understanding of public sector project management and investment frameworks
• Extensive experience with IT and Communication Service Management processes, including delivering security and information change across people, processes, and technology
• Demonstrated ability to manage competing priorities, lead multidisciplinary teams, and communicate effectively through business cases, reports, and stakeholder engagement.  

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 1 December 2024.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.