Director, Operations (Support)

• Senior Leadership position focused on service delivery
• Lead a high performing, specialised workforce providing vital service to the Victorian community
• Full time, executive role based at Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

About the Role

The Director, Operations (Support) is a senior leadership role within the Emergency Communication Service (ECS), reporting directly to the Executive Director, Operations / Chief Operations Officer (COO). This role provides strategic and enterprise-level support to ensure the delivery of high-performing, resilient, and community focused emergency and non-emergency communication services across Victoria.

Leading a large, specialised workforce, this role is responsible for service performance, operational enablement, workforce and demand planning, and transformation initiatives. The role also plays a sector leadership function in emergency management and call-taking and dispatch services, ensuring Emergency Communications Officers (ECOs) are equipped to deliver critical public safety outcomes.

Working collaboratively across the ECS Senior Leadership Team and with external partners, the Director helps drive innovation, quality, and performance standards, while building strong strategic relationships across the broader emergency management sector.

Day to day responsibilities include:

• Lead and drive operational support for Emergency Communication Services (ECS) to ensure effective delivery of Victoria’s emergency response functions, aligned with performance standards and protocols.
• Provide strategic and operational Leadership Team (ELT), Chief Operating Officer (COO), and ECS Senior Leadership Team (SLT), influencing key decisions on policy, emergency service communications, and organisational priorities.
• Build and maintain high-level relationships with emergency services agencies, government bodies, and national partners, representing TZV on interagency committees, task forces, and emergency forums.
• Implement enterprise-wide operational strategy aligned with sector-wide objectives, ensuring contemporary systems, doctrines, and policies support emergency readiness and coordination.
• Oversee a large, multi-disciplinary workforce and ensure operational enablement through workforce planning, performance oversight, and implementation of change initiatives.
• Ensure strong governance, compliance, and performance oversight, including risk management, quality improvement, audit response, legislative compliance, and monitoring of service metrics and technology

About You

To be successful and make a meaningful impact in this role, you will bring a combination of relevant qualifications and demonstrated experience, including:

• Tertiary qualifications in Leadership, Emergency Management, Communications, Business, or Management are essential, with postgraduate qualifications desirable.
• Extensive senior leadership experience within emergency management or critical communication services, with a experience leading large, diverse, and multi-site operational teams, ideally within government or similarly regulated environments.
• Strong understanding of emergency management legislation, frameworks (including AIIMS), and experience delivering strategic plans, governance, risk management, and compliance in complex operational settings.
• Advanced engagement, negotiation, and communication skills with demonstrated ability to influence across agencies, government, and community stakeholders at an executive level.
• Demonstrated capability in workforce planning, team building, supporting welfare and performance in 24/7 environments, with a strong commitment to public sector values and ethical leadership.
• Understanding of digital transformation, ICT uplift, and emerging technologies to support future-ready, user-focused emergency communication services.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 21 September 2025.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.