Director, Change Management

• Reports to the Executive Director, Digital Transformation
• Remuneration: SES1  |  $240,938 – $310,385 TRP 
• Burwood East (TZV head office)

Triple Zero Victoria

Triple Zero Victoria provides the critical link between the Victorian community and the state’s emergency services agencies. In 2024-25, Triple Zero Victoria (TZV) answered 3.09 million calls for assistance. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Ambulance Victoria (including non-emergency patient transport), Fire Rescue Victoria, the Country Fire Authority, Victoria Police and Victoria State Emergency Service.

Position Overview

You will establish and lead organisational change and readiness for TZV’s Next Gen CAD, $253 million transformation program, accountable for the change strategy, an integrated readiness framework, change impact assessment and adoption — working closely with People & Culture, Communications, the PMO and operational leaders. This role is about demonstrable operational readiness, not change activity for its own sake: mobilising leaders, surfacing resistance and material change risk early, and supporting a safe transition without compromising service continuity in a complex, high-consequence 24/7 environment, with a real understanding of the industrial context.

This is not simply a technology program. Success depends on integrating technical delivery with operations, workforce readiness and capability, change, and commercial and vendor performance, and ultimately transitioning into sustainable operational capability.

Your Experience and Attributes

• Extensive senior leadership experience in leading organisational change and readiness within large-scale, high-risk operating environments, including those with complex industrial relations arrangements.
• Proven success in leading change of comparable scale across mission-critical digital transformation programs.
• Demonstrated capability in establishing integrated change strategies, readiness frameworks and adoption measures.
• Strong understanding of operational readiness in environments where service continuity and workforce competency are critical.
• Outstanding stakeholder engagement and influencing capability, with the confidence to provide constructive challenge.

How to Apply

Review the Candidate Briefing Pack before lodging queries or applications: https://peterwilliampartners.com/tzv-next-gen-cad

Application Submission

To apply, please submit the following documents:

• A current Resume
• A one-page Cover Letter outlining your interest and suitability for the specific role
• Please email your application documents in MS Word or PDF format to: applications@peterwilliampartners.com

Queries close: 5pm AEDT Monday 26th October 2026 |   Applications close: 5pm AEDT Wednesday 28th October 2026

Peter William Partners has been exclusively retained by Triple Zero Victoria for this search; unsolicited applications will be redirected and managed via this campaign. Applicants must be an Australian Citizen, Permanent Resident or hold a valid working visa.