Dependency, Stakeholder & Vendor Manager

• Contribute to TZV's digital transformation project
• Full-time 12 months fixed term contract based at Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

We are seeking an experienced delivery manager to join TZV's Next Gen CAD project at a pivotal time of growth and transformation. You will be responsible for supporting the Product Owner in the delivery coordination and execution across product design and build activities, with a strong focus on dependency management, Business-as-Usual (BAU) engagement, and governance support. The role provides flexible support to the Product Owner across ad-hoc and emerging BAU topics, including the Call and Dispatch Solution System, while ensuring alignment across internal and external stakeholders and effective oversight of solution gaps and supporting components.

The role supports the broader cross functional Next Gen CAD team in driving transformation, enabling the successful integration and deployment of the Next Gen CAD platform.

Day to day responsibilities include:

• Ensure delivery activities are undertaken in accordance with organizational policies, governance requirements, security standards and relevant legislative and regulatory obligations.
• Coordinate and monitor cross-functional dependencies, supporting systems and integration activities to identify, manage and resolve delivery risks and issues.
• Facilitate collaboration across business, technology and external stakeholders to ensure alignment, resolve delivery constraints and maintain delivery momentum.
• Monitor solution gaps, supporting components and associated risks, ensuring impacts, mitigation strategies and delivery actions are identified, tracked and communicated.
• Apply business analysis principles and delivery methodologies to support solution design, impact assessments, business cases and the development of practical, fit-for-purpose solutions.

About You

You are an experienced Delivery Manager with a strong background in dependency management, stakeholder coordination and governance support within complex, large-scale project environments. You bring an ability to operate across both project delivery and Business as Usual (BAU) environments, managing competing priorities and delivery risks. With a collaborative mindset, you are comfortable engaging with stakeholders, supporting executive decision-making. You are driven by continuous improvement, have proficiency using Jira (or similar delivery management tools) to manage backlogs, track delivery, monitor dependencies and produce reporting.

The successful candidate will have the following experience, skills and attributes:

• Demonstrated experience in delivery management within complex project environments, with a strong focus on dependency management, stakeholder coordination and governance.
• Proven ability to operate across both project delivery and Business as Usual (BAU) environments, managing competing priorities and delivery risks.
• Experience working within Agile delivery frameworks (including Scrum and Kanban) and hybrid Agile/Waterfall environments.
• Demonstrated proficiency using Jira (or similar delivery management tools) to manage backlogs, track delivery, monitor dependencies and produce reporting.
• Well-developed communication, organizational and stakeholder engagement skills, with the ability to influence outcomes and support executive decision-making.
• Strong analytical and problem-solving skills, with the ability to identify risks, resolve issues and drive continuous improvement.
• Demonstrated ability to work independently, adapt to changing priorities and deliver outcomes in complex and evolving environments.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Tuesday 11 August 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.