Data Engineer

• Use your highly developed SQL and coding language skills to support the critical work of Triple Zero Victoria
• Work as part of a dedicated, highly skilled and collaborative team 
• Full-time, ongoing role based in Burwood East, with hybrid working arrangement

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

About the Role

The Data Engineer is a key and active participant of the Emergency Communications Information Services (ECIS)  team.

The successful applicant must have experience managing incidents and changes and the ability to solve technical problems to ensure improved system security, availability and performance.

The goal of the function is to ensure that information flows timely and securely to and from the organisation as well as within.

Reporting to the Data Group Lead, specific accountabilities will include project-scoping, design, planning, deployment, and testing of new technology and transition to support documentation. Other accountabilities include updating ESO and government data, troubleshooting and incident resolution.

The main purpose of the role is to ensure all Emergency Services Organisations (ESO) and related Government Agency Data (including spatial) set requirements are processed, loaded and maintained in TZV’s Oracle and SQL database environments.

As part of the ITS team you may be required to travel or transfer between your primary work location and other TZV sites to effectively carry out your duties. Normal working hours are 38 hours per week between 7 am and 7 pm, Monday to Friday. You may be required to work reasonable overtime and participate in an on-call roster.
 

Day to day responsibilities include:

• Act as the subject matter expert for data administration activities within TZV

• Liaise with internal and external business stakeholders to understand their data processing needs and manage the processing of their data into TZV’s Computer Aided Dispatch system

• Ensure data currency and accuracy

• Process data in accordance with specified procedures and service levels

• Ensure data supply specifications exist and are consistently maintained

• Participate in the continuous Service Development life cycle strategy, including but not limited to, developing tools or processes to assist TZV/Stakeholders in better delivery of data to and from TZV.

• Manage the rectification of incidents as per the IT Incident Management process

• Create systems documentation to support change and knowledge transfer

• Drive automation regarding data processing

• Continuously review and revise TZV’s standards and procedures related to data processing to ensure accuracy and efficiency

• Develop and drive a strategic direction that continuously improves data processing capability at TZV

About You

The preferred candidate for this role will have a Diploma or Tertiary qualification in IT or a related discipline, as well as the following skills and experience- 

• Extensive/Demonstrable knowledge and experience in SQL Server Scripting and Oracle
• Extensive/Demonstrable knowledge and experience using GIS related software (ESRI software suite)
• Demonstrable experience with a Computer Aided Dispatch system
• Strong documentation skills
• Demonstrated ability and understanding in change management, continuous improvement and delivery implementation
• Demonstrated analytical and problem solving skills with capacity to assess and resolve technical issues and initiate improvements
• A strong ability to manage conflicting demands from identification through to resolution
• Strong interpersonal skills and the ability to work with a wide range of stakeholders

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email Careers@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 24 November 2024.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.